Divya Lakhani
Ahmedabad
Summary
Detail-oriented Accounts Receivable & Credit Control professional with over 9 years of experience in managing high-volume receivables and mitigating financial risk. Proficient in ensuring transaction accuracy through daily reconciliations and BSP/CASS activities. Demonstrated ability to reduce Days Sales Outstanding (DSO) by implementing effective credit control measures. Skilled in collaborating with customers and legal teams to resolve disputes and issue dunning notices, ensuring timely collections and adherence to credit policies.
Overview
10
10
years of professional experience
Work History
Senior Accountant- Account Receivable
Qatar Airways
07.2024 - Current
- Manage and process various financial transactions, including ACM (Agency Credit Memos), ADM (Agency Debit Memos), credit card refunds, and bank transfers to IATA and customers, ensuring timely and accurate processing.
- Review the aging report to identify all unresolved items—and take timely action to close each outstanding receivable or payable.
- Oversee financial operations for Qatar Airways subsidiaries, ensuring proper billing and reconciliation of B2B transactions.
- Provide regular financial insights and detailed Management Information System (MIS) reports to the Sales Manager, supporting data-driven decision-making.
- Collaborate with cross-functional teams to streamline financial processes and improve efficiency across departments.
- Proficient in utilizing Oracle Business Suite, Microsoft Dynamics AX, Business Central, and IATA portal for financial operations and reporting.
Credit Controller
Value Chain Solutions (India) Private Limited
05.2017 - 06.2024
- Relationship Recovery & Enhancement: Successfully revitalized strained relationships with key clients, resulting in the recovery of previously lost revenue and bolstering client satisfaction levels.
- Reduced DSO through proactive follow‑ups, dispute resolution, age‑analysis reporting.
- Reconciled receivable customer ledgers, identifying and resolving discrepancies with customers.
- Client Relationship Management: Served as a dedicated liaison for priority clients, swiftly addressing their concerns and nurturing strong, enduring partnerships.
- Revenue Assurance & Forecasting: Ensured revenue integrity across product lines by meticulously aligning with agreements, purchase orders, and project deadlines, thereby preempting revenue leakage and accurately forecasting future revenues.
- Data Analysis & Strategic Reporting: Delivered incisive data analysis to senior management, empowering strategic decision-making and facilitating proactive planning initiatives.
- Management Information System (MIS) Reporting: Furnished timely MIS reports to management, distilling complex data into actionable insights and facilitating informed decision-making.
Operations Executive
AU Financiers (India) Limited
10.2015 - 11.2016
- Proficient in negotiation techniques.
- Collaborated with branch managers, Hub Managers, and Cluster Managers to resolve cases.
- Established relationships with dependable clientele.
- Accountable for collecting owed penalties.
- Developed proactive strategies to recover outstanding credit debt.
Education
Bachelor Of Technology - Engineering
Govt Women Engineering College
06.2015
Skills
- Stakeholder Communication & Dispute Resolution
- Aging & DSO Reporting
- Invoice Processing
- BSP/CASS Operations
- Communication
- Customer Relationship Manager
- Debt Collection
- Contract Management
- Revenue Assurance
- AR Specialist
- Revenue Recognition
- MIS
Timeline
Senior Accountant- Account Receivable
Qatar Airways
07.2024 - Current
Credit Controller
Value Chain Solutions (India) Private Limited
05.2017 - 06.2024
Operations Executive
AU Financiers (India) Limited
10.2015 - 11.2016
Bachelor Of Technology - Engineering
Govt Women Engineering College
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