Summary
Overview
Work History
Education
Skills
Timeline
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Divya M

Bangalore

Summary

In-depth Senior Analyst with sound knowledge of various process knowledge and I have been cross trained in various process to serve the need of the company requirements. Expertise in client management, data analysis, data modeling, logistics, and client relationship management. Over 5 years of experience in industry.

Overview

10
10
years of professional experience

Work History

Senior Analyst

South India Jewels
Bangalore
03.2021 - Current
  • Analyzed data from various sources to identify trends and patterns.
  • Drafted documents that outlined processes, procedures.
  • Provided support to junior analysts regarding the process and methods.
  • Identified areas for improvement within existing systems predictive modeling techniques.
  • Led meetings with vendors to discuss company policies, timelines.
  • Collaborated with IT teams on implementation of new website.
  • Held Training for freshers providing process and company policies in detail.
  • Participated in brainstorming sessions with other senior analysts to develop innovative solutions for client needs.

Senior Consultant

Flipkart Internet Pvt Ltd
Bangalore
04.2014 - 12.2015
  • Taking care of customer emails and escalations
  • Provided floor support to the freshers
  • Took care of forward shipments and reverse shipments (Service Management)
  • Monitored progress of ongoing projects to ensure objectives were met within specified time frames.
  • Provided root cause analysis for the issues which caused to escalations
  • Vendor support and product uploads

Education

Diploma In Computer Science Engineering - Computer Science

ISBM University
Bangalore
06-2022

Skills

  • Employee Supervision
  • Client management
  • Root Cause Analysis
  • Issue Identification
  • Process Improvements

Timeline

Senior Analyst

South India Jewels
03.2021 - Current

Senior Consultant

Flipkart Internet Pvt Ltd
04.2014 - 12.2015

Diploma In Computer Science Engineering - Computer Science

ISBM University

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Divya M