Salesforce
Divya M
Bangalore
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Team Lead Inside Sales
SBR GROUP
Bengaluru
05.2023 - Current
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Improved client experience with timely follow-ups on leads, showing feedbacks, and transaction updates.
- Stay updated with industry trends, product enhancements, and new technologies, continuously enhancing knowledge and skills to effectively position the company's offerings
- Leveraged CRM tools effectively for lead management and accurate forecasting of sales pipelines across various territories.
Assistant Manager Inside Sales
FINCITY
03.2022 - 05.2023
- Handling incoming calls and outbound calls
- Handling enquiries received from Website, Facebook, Portal
- Establish and maintain strong relationships with customers, understanding their evolving needs, and providing ongoing support throughout the sales cycle
- Stay updated with industry trends, product enhancements, and new technologies, continuously enhancing knowledge and skills to effectively position the company's offerings
- Received Alpha Performer Award for being the top performer (FY22)
Team Leader
CENTURY REAL ESTATE
11.2018 - 02.2022
- Senior Executive Presales (Oct 2018 - Jul 2021)
- Fixing up Site visits and closely follow up with the clients until the closure
- Received an award for highest contribution for plotted development and being top performer with highest revenue and site visits
- Worked On Projects - Renata, Ethos, Horizon, Breeze, Linea, Artizan, CSV, Eden, Greens, Seasons, Indus, Central, Infiniti and wintersun
- Team Leader Presales (Aug 2021 - Feb 2022)
- MIS Reporting to the management on a Daily, weekly & monthly basis
- Received STAR AWARD for being the top performer (FY21 - H1 FY22)
Presales executive
BREN CORPORATION
06.2018 - 10.2018
- Online Live Chat with the clients and share the property information & Generate leads
- Handling enquiries received from Website, Facebook, Portal
- Fixing up Site visits and revisits
- Worked On Projects - Edge waters, Imperia, Champions square, Starlight, Woods& Northern lights
- Outbound calls & cold calling to generate more leads
Education
PUC -
Sri Sai Sathyanarayana College
SSLC - undefined
New Baldwin Residential High School
Skills
Exceptional communication
Positive attitude
Complaint handling
Analytical thinking
Customer relationship management
Adaptability
Teamwork and collaboration
Problem-solving abilities
Work Planning and Prioritization
Personal Information
- Date of Birth: 02/20/97
- Gender: Female
- Nationality: Indian
Qualifications
PUC, Sri Sai Sathyanarayana College, SSLC, New Baldwin Residential High School, Good Communication Skills, Can work efficiently, Highly adapted to learn new skills, Innovation, Sincere & Hardworking, Excellent written, verbal, and interpersonal communication skills
Software
Timeline
Team Lead Inside Sales
SBR GROUP
05.2023 - Current
Assistant Manager Inside Sales
FINCITY
03.2022 - 05.2023
Team Leader
CENTURY REAL ESTATE
11.2018 - 02.2022
Presales executive
BREN CORPORATION
06.2018 - 10.2018
SSLC - undefined
New Baldwin Residential High School
PUC -
Sri Sai Sathyanarayana College
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