Divya Mansell
Pune
Summary
Results-oriented Executive Assistant experienced in managing administrative operations and providing strategic support to senior executives. Achieved operational efficiency through effective calendar management, meeting coordination, and clear communication with stakeholders. Focused on enhancing productivity and facilitating smooth workflow processes while upholding confidentiality and professionalism.
Overview
19
19
years of professional experience
Work History
Executive Assistant to Chief Financial Officer - Middle East and India
Air Products India Ltd.
Pune, Maharashtra
01.2023 - Current
- Arranging and providing global assistance to the CFO for calendar management, managing complex meeting & appointment schedules; prioritizing conflicting business needs, organizing events/ townhall meetings etc.
- Acted as liaison between CFO office, Directors, and internal stakeholders, facilitating communication and collaboration.
- Managed and maintained business-critical documents for CFO office, ensuring compliance and accessibility.
- Coordinated international travel arrangements through CWT, utilising hotel memberships like Marriott Bonvoy and IHG; prepared detailed itineraries and processed expenses in Concur for both domestic and international travel.
- Working across UK and Middle East time zones in order to support the travel arrangements for CFO who is based out of EU location.
- Approved timesheets on behalf of CFO and facilitated work from home requests, supporting operational efficiency.
- Handling confidential correspondence with discretion.
- Managed CFO's credit card transactions and reconciliations to maintain accurate financial records.
- Verification and coordination related to various travel accessories (CC /visa).
- Accompanied CFO and team to various locations for business needs.
Deputy Manager - Assisting Executive Vice President (Head of Strategy and Rail Projects Asia India); and Director - Rail
Egis India Consulting Engineers PVT. LTD.
Gurgaon, Delhi NCR
05.2014 - 12.2022
- Act as a SPOC for contact between the EVP office, Director and internal as well as external stakeholders
- Facilitated communication between stakeholders and Directors office, ensuring timely updates on task progress and status.
- Assisting in collating business reports for internal and external meetings & reviews
- Created agenda and minutes for meetings, reports, and presentations based on instructions from Directors.
- Composed circulars, letters, emails, and other internal and external communications per directives from Directors.
- Assisted top management with calendar management, complex meeting and appointment schedules; prioritised conflicting business needs and filed expenses efficiently.
- Adept email management - sorting and prioritizing routine and confidential business correspondence
- Coordinated domestic and overseas business travel arrangements, including air tickets, hotel, car reservations, visa arrangements, and foreign exchange; prepared and submitted travel expenses and personal claims promptly.
- Necessary arrangements for Expats such as FRRO registration, coordination for Form C (residence certificate required for Expats), coordinating yearly Rent agreement renewal etc.
- Arranging appointments with Ministry offices and Government stakeholders for upcoming projects
- Maintaining Outlook contacts and timely updates of contact information.
- Ensuring efficient documentation and filing of confidential documents and correspondence
Executive Assistant to Managing Director
KBS Certification Services PVT. LTD.
Faridabad, Delhi NCR
03.2013 - 04.2014
- Arranging appointments for MD and sending online invitations for appointment
- Calendar management, diary Management etc.
- Scheduled meetings and prepared detailed minutes to ensure clarity and follow-up on action items
- Travel arrangements, Hotel booking, cab bookings, meeting arrangements and follow through
- Facilitated timely handling of correspondences to maintain operational flow.
- Took dictations and drafted letters to facilitate effective communication and timely responses
- Coordinated meetings with senior managers and officials to enhance interdepartmental collaboration
- Managed communications with business clients, suppliers, and government agencies.
- Ensuring efficient documentation and filing of confidential documents and correspondence
- Coordinating with vendors for essentials organizational works
- Planned and facilitated events and conferences, handling all aspects from venue selection to attendee coordination.
- Make presentations & presenting them to the clients
- Collaborated with newspaper editors to secure advertising space and manage vacancy announcements.
Executive Assistant to Corporate Managing Directors
Vibe Hotel by The LaLiT Traveller
Faridabad, Delhi NCR
11.2011 - 03.2013
- Calendar management / Appointments / Handling all types of correspondence
- Scheduling meetings and noting the minutes
- Travel arrangements and Hotel booking, meeting arrangements and follow through
- Making Manager on Duty Roster for every week
- Taking dictation, make letters & prepare minutes of the meeting
- Creating email signatures every month according to the latest offer
- Coordinated inter-departmental and senior management meetings, ensuring clarity and effectiveness in communication.
- Internal Co-ordination Between General Manager & all Managers & team members
- Checking & handling mails & other personal assignments like payment of Credit card, Mobile, Club memberships, Insurance/medical policies & residence phone bills
- Dealing with different newspaper editors for hotel promotions, articles & offers
- Composing articles for newspaper of current promotion
- Prepared monthly training schedules for all departments, streamlining training processes and enhancing team capabilities.
- Making appointments for MD and sending online invitations for appointment
- Coordinating with Vendors for essentials organizational works
- Facilitated interactions with government and non-government agencies, enhancing operational support and compliance.
- Ensured proper file management to facilitate efficient retrieval of documents.
- Designing Forms & Rosters & feedback forms
- Preparing Complimentary Letters & Invite letters for our regular guests on special occasions
- Arranging meetings, Conferences
- Handling of the complaint desk, reports, complaint analysis
- To ensure complete harmony and accord in the office of Managing Director
Secretary to General Manager
The Atrium, Member of The Claridges Hotel & Resorts
Faridabad, Delhi NCR
05.2010 - 11.2011
- Making appointments for General Manager
- Scheduling meetings, booking conference rooms for the meeting
- Scheduling meetings and noting the minutes
- Day to Day Calendar Maintenance
- Managed international and domestic travel logistics, including visas, accommodation, and travel arrangements, ensuring seamless travel experiences for executives
- Day to Day administration work, handling routine office correspondence
- Self-Correspondence of mail (MS Outlook & Lotus Notes)
- Updating visiting card database, handling of the complaint desk, Preparation of reports, Complaint analysis etc.
- Preparing PowerPoint slides & Presentations
- Arranging for the presentations (laptop, projector etc.)
- Making Manager on Duty Roster for every week
- Familiarity with human resources functions, including records maintenance, report and presentation development
- Coordinated with event managers to organise events and team-building exercises, enhancing employee engagement and collaboration
- Developed monthly training schedule for all departments to ensure continuous staff development
- Maintaining record of HODs & employees' Birthdays
- Preparing Complimentary Letters & Inviting Letters for our regular guests on special occasions
- Handled filing and maintained office stationery supplies
- Scheduled and organised meetings and conferences
HR Executive cum Public Relation Officer
DUCAT (Software Training Institute)
Faridabad, Delhi NCR
04.2009 - 03.2010
- Oversaw recruitment efforts to build a strong talent pipeline.
- Prepared and distributed appointment, transfer, re-designation, and promotional letters to ensure timely communication with staff.
- Assisted in renewing contracts for service providers and maintained departmental contracts to uphold compliance and operational standards.
- Created comprehensive policies to ensure compliance and operational efficiency.
- Maintaining Leave Records (Short leave forms & Half day slips)
- Preparing leave plan for the staff.
- Making Salary of all the staff & Coordinating with bank
- Maintaining attendance Register.
- Organizing different activities for the staff.
- Handling routine office correspondence.
- Self-Correspondence of mail (MS Outlook & Lotus Notes)
- Preparing PowerPoint slides & Presentations
- Explained various software courses and their future prospects to guide student choices.
Office Administrator cum Office Secretary
KRIMSON for Pier1 (Buying house)
Okhla Phase II, New Delhi
01.2008 - 02.2009
- Managed routine office correspondence to ensure timely communication and workflow efficiency
- Assisting in the contract renewals for the service providers.
- Coordinated bookings and hotel reservations for buyers, enhancing travel experience and logistical planning
- Interacted with buyers online to address inquiries and support sales.
- Collaborated with vendors to conduct product quality control checks, ensuring compliance with standards
Reservation Executive
SHUKRIYA TRAVELS
Connaught Place, New Delhi
06.2007 - 12.2007
- Facilitated customer travel arrangements by generating bookings and PNRs, ensuring seamless travel experiences.
- Booked airline tickets using Abacus and Galileo software to support customer travel needs.
- Completed ticket issuance to facilitate customer travel plans.
- Handled queries from phone and walk-in guests, providing timely assistance to enhance customer satisfaction.
- Dealing with airlines for prior reservation of seats
Education
MBA - Human Resource
Maharishi Dayanand University
India01-2013
Bachelor of Tourism Studies - Tourism
IGNOU University
India01-2010
Diploma in Tourism & Air Ticketing - Tourism and Ticketing
International Polytechnic For Women
New Delhi, India01-2007
Computer Reservation System - Airline Ticketing
IITC Institute
New Delhi India01-2007
12th - Science with Biology
CBSE
New Delhi India01-2005
10th - High School
CBSE
New Delhi India01-2003
Skills
- Executive support
- Office administration
- Calendar management
- Meeting planning
- Appointment scheduling
- Travel arrangements
- Expense reporting
- Document management
- Data confidentiality
- Email handling
- Schedule management
- Board meeting preparation
- Meeting support
- Document preparation
- Expense tracking
- Financial record-keeping
- Vendor relations skills
- Business administration
- Microsoft Office proficiency
- Microsoft Powerpoint
- Excel proficiency
- CRM system knowledge
- Project management tools
- Report analysis
- Report drafting
- Minute taking
- Telecommunication etiquette
- Cross-functional communication
- Clear communication
- Inter-office communications
- Time management mastery
- Time prioritisation
- Organisational awareness
- Prioritisation expertise
- Decision making
- Budgeting expertise
- Networking skills
- Talent acquisition
- Event coordination
- Diary management
- Office resource management
- Technologically savvy
- Networking skills
- Resourcefulness in crisis
- External Relations
- Stakeholder engagement
- Developing presentations
- Business writing
- Prioritisation expertise
- Budgeting expertise
- Compliance awareness
- CRM system knowledge
- Talent acquisition
- Project management tools
- Executive presentation development
- Preparing contracts
- Resourcefulness in crisis
- External Relations
- Stakeholder engagement
- Professional networking
Accomplishments
- Actively participated in ex-curricular activities and have won prizes for the following:
- Rangoli Competition
- Writing Camp Competition
- Essay Writing Competition
- Drawing Competition
- Vocabulary-Enrichment certificate
- First Aid Certificate
- Haryana State Level / Science Camp Competition
- Miss Fresher of College
Custom Section
18.50 LPA
Websites, Portfolios and Profiles
https://in.linkedin.com/in/divya-massey-46750938
Hobbies and Interests
- Photography
- Listening and singing music
- Playing Basket Ball
- Sudoku (in free time)
- Travelling
- Sketching portraits
Disclaimer
I hereby declare that the above said information given by me is totally authentically true and to the best of my knowledge. If given a proper chance I will serve the organization with full honesty and dedication and I will try to render my best services., Pune, 2026-06-02
Personal Traits
- Honesty
- Self Confidence and strong approach for the achievement of desired goals
- Good Communication
- Diligent and strong interpersonal skills
- Pleasing Personality
- Keen of learning new things and enduring
Languages
English
Proficient
C2
Hindi
Advanced
C1
Interests
Photography, listening and singing music, playing Basket Ball, Sudoku, Puzzles (in free time), Travelling, Sketching portraits
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Executive Assistant to Chief Financial Officer - Middle East and India
Air Products India Ltd.
01.2023 - Current
Deputy Manager - Assisting Executive Vice President (Head of Strategy and Rail Projects Asia India); and Director - Rail
Egis India Consulting Engineers PVT. LTD.
05.2014 - 12.2022
Executive Assistant to Managing Director
KBS Certification Services PVT. LTD.
03.2013 - 04.2014
Executive Assistant to Corporate Managing Directors
Vibe Hotel by The LaLiT Traveller
11.2011 - 03.2013
Secretary to General Manager
The Atrium, Member of The Claridges Hotel & Resorts
05.2010 - 11.2011
HR Executive cum Public Relation Officer
DUCAT (Software Training Institute)
04.2009 - 03.2010
Office Administrator cum Office Secretary
KRIMSON for Pier1 (Buying house)
01.2008 - 02.2009
Reservation Executive
SHUKRIYA TRAVELS
06.2007 - 12.2007
MBA - Human Resource
Maharishi Dayanand University
Bachelor of Tourism Studies - Tourism
IGNOU University
Diploma in Tourism & Air Ticketing - Tourism and Ticketing
International Polytechnic For Women
Computer Reservation System - Airline Ticketing
IITC Institute
12th - Science with Biology
CBSE
10th - High School
CBSE