Divya Mehta
Gurgaon
Summary
Endowed with passion for winning and completing the work in due time frame by ensuring optimal utilization of resources. Accomplished employee with a proven track record at Genpact and British Telecom, specializing in enhancing process efficiency and customer management. Seeking a challenging position to utilize my strong analytical skills and drive organizational success.
Overview
10
10
years of professional experience
Work History
Budget Analyst(O2C)
Genpact
Noida
07.2023 - Current
- Working as Budget Analyst for the client, Coca-Cola.
- Analyzed sales-provided contracts and documents.
- Responding to sales, finance, and end customer inquiries, and providing documentation.
- Coordinated with a cross-functional team. To manage the end-to-end process, ensuring accurate fund processing and timely payment release to the customer.
- Ensuring all customers and their data are appropriately managed by tracking through Master Data sources.
- Creating or updating the vendor details in the SAP system per the requests received.
- Working on the documents, analyzing their funds, and releasing the payout.
- Working closely with clients, analyzing their queries, and resolving them per the ask.
- Developed and shared customer funds report utilizing Power BI.
Pricing and Ordering Coordinator (O2C)
British Telecom
Gurgaon
09.2021 - 06.2023
- Ensuring end-to-end, timely management for customer complex service requests according to contract-specific terms and conditions.
- Management of the full order-to-cash cycle, from order placement to deliveries tracking on the SAP tool.
- Proven ability to handle disputes and resolve customer queries promptly and accurately, demonstrating a high level of care and empathy when dealing with customers.
- Skilled in using Microsoft Office, especially Excel and Word, for data analysis, reporting, and providing timely feedback on customer queries and order status.
- Ability to work in a team environment and collaborate with different stakeholders.
- A proactive approach and the ability to take initiative when problem-solving, performing proactive jeopardy management, and escalations to ensure adherence to customer SLAs.
- Continuous improvement mindset, actively engaging with customers to seek out improvements, and delivering exceptional service, and developing and implementing best practice Customer Experience protocols.
Associate
British Telecom
Gurgaon
08.2016 - 09.2021
- Billing Analyst: Calculate on a pro rata basis and apply credit to the account.
- Payment arrangements and dealing with third-party debt.
- Analysing the account and assigning it to a third-party dealer for further investigation.
Finance Intern
JP Morgan Chase
Mumbai
02.2015 - 06.2015
Education
M. Sc. (Tech) -
BITS Pilani
06.2016
Skills
- Process Efficiency
- Effective Query Resolution
- Effective Queue Management
- Deadline adherence
- Process improvement
- Contract Analysis
- Portfolio management
- Variance reporting
- Customer Management
Date of Birth
- 15th April 1993
Timeline
Budget Analyst(O2C)
Genpact
07.2023 - Current
Pricing and Ordering Coordinator (O2C)
British Telecom
09.2021 - 06.2023
Associate
British Telecom
08.2016 - 09.2021
Finance Intern
JP Morgan Chase
02.2015 - 06.2015
M. Sc. (Tech) -
BITS Pilani
Similar Profiles
Ram YadavRam Yadav
AR Collection Specialist at GenpactAR Collection Specialist at Genpact
Neha KumariNeha Kumari
Fraud Analyst at GenpactFraud Analyst at Genpact
Pratyusha ErravadaPratyusha Erravada
Assistant Manager of Operations at GenpactAssistant Manager of Operations at Genpact