Divya Menon
Bangalore
Summary
Dynamic and results-driven L&D specialist and operations manager with over 8 years of experience leading cross-functional teams and driving efficiency in diverse environments. Proven track record in process optimization, cost savings of up to 25%, and enhancing customer satisfaction. Adept at stakeholder collaboration and delivering operational excellence. Strengths include strong strategic thinking skills, ability to motivate teams, and proficiency in identifying organizational learning needs.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Learning & Development Specialist
OT-Marketplace
Bangalore
08.2022 - Current
- Spearheaded operational initiatives resulting in almost 40% increase in efficiency and 25% cost reduction
- Leading a team of 15 consultants and Training delivery teams providing guidance, mentorship, and support throughout the project lifecycle
- Implementing corrective actions through performance reviews, daily scrum, weekly reviews, that improved team productivity by 55%
- Set-up the entire L&D in the Org [end to end hiring process to induction, training, mentoring]
Learning & Development Specialist
OT-Marketplace
Bangalore
08.2019 - Current
- Conducted detailed TNA to identify learning gaps and provide targeted solutions, Training and Technology management, training effectiveness measurement, to quality and improvement initiatives
- Prepared comprehensive reports on training outcomes, providing actionable insights for clients.
Customer Success Manager
OT-Marketplace
Bangalore
08.2018 - 08.2019
- Managed 30+ accounts, driving a 25% increase in sales conversions
- Acted as the primary contact for clients, achieving a 90% client retention rate.
Relationship Manager
Knowledge Planet
UAE
12.2015 - 02.2017
- Handled a diverse and multicultural customer portfolio, delivering a remarkable business conversion rate of over 65%
- Arranged and participated in in-person meetings, fostering enduring client relationships
- Expertly guided them through the intricate registration process, showcasing exceptional conversion proficiency.
Customer Support Executive
Flipkart
India
07.2012 - 09.2013
- Comprehended client business requirements and aligned them with product specifications
- Effectively delivered over 150 customer-specific products, totaling approximately USD 10,000 in value.
Graduate Trainee
Kemsys Technologies Pvt.Ltd
04.2011 - 05.2012
- Managed data documentation and ensured effective data segregation for the project.
Education
Bachelor of Engineering (B.E.) - Electrical and Electronics Engineering
BNMIT
08-2010
PUC - Computer Science
Sri Kumaran Children's Home Composite Junior College
01.2006
Skills
- Project Management
- Vendor Management
- Product Operations
- Training Need Analysis
- Team Collaboration
- Team Leadership
- MS Excel
- PowerPoint
- Root Cause Analysis
Certification
- Lean Six Sigma Yellow Belt Certification
- Certified Professional in Training Management
- Lean Six Sigma Green Belt Certification
Languages
English
First Language
Hindi
Advanced (C1)
C1
Malayalam
Advanced (C1)
C1
Tamil
Elementary (A2)
A2
Kannada
Upper Intermediate (B2)
B2
Timeline
Senior Learning & Development Specialist
OT-Marketplace
08.2022 - Current
Learning & Development Specialist
OT-Marketplace
08.2019 - Current
Customer Success Manager
OT-Marketplace
08.2018 - 08.2019
Relationship Manager
Knowledge Planet
12.2015 - 02.2017
Customer Support Executive
Flipkart
07.2012 - 09.2013
Graduate Trainee
Kemsys Technologies Pvt.Ltd
04.2011 - 05.2012
Bachelor of Engineering (B.E.) - Electrical and Electronics Engineering
BNMIT
PUC - Computer Science
Sri Kumaran Children's Home Composite Junior College