Divya N
Subject Matter Expert
BANGALORE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Successful at responding to shifting business needs and priorities in systematic way. Well-versed in operational assessment implementations and conducting functional requirements analysis for businesses of all sizes. Quantitative expert with exceptional speed in analysis of quarterly and annual reports and providing comprehensive syntheses. Industrious with successful history developing intelligence to improve business operational planning and implementation. Applies vast knowledge of business best practices, regulatory standards and optimal control systems to support growth and success. Reliable quantitative analyst with accuracy in comprehension of company metrics. Reliable Employee seeking position. Offering excellent communication and good judgment.
Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals.
Industry Subject Matter Expert providing advanced technical knowledge and analysis of highly specialized applications and operational environment. Perform complex functional systems analysis, design, training and implementation advice on complex problems, including esoteric problems requiring extensive knowledge of subject matter.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Subject Matter Expert
Hewlett Packard Enterprise
06.2022 - Current
- Handled customer escalations and account related escalations at management.
- Taken L1 Tech Panel Interviews for New Hires
- Also, taken multiple User Interface Test Call (UAT) for new folks as a part of hiring.
- Actively taken part in Process trainings and Knowledge sharing sessions within the team!
- Improved user productivity and efficiency through system training and support.
- Analyzed business problems, identifying root causes and developing robust solutions.
- working closely with L1 engineers to deliver great service as expected by Business.
- Worked on generating day to day reports for team performance.
- Supported enterprise and business goals by introducing new process and by working / driving metrics
- Designed and prepared technical reports, studies, and related documentation.
- Documented diagnostic results and supported root cause analysis and troubleshooting.
Technical Solution Consultant I
Hewlett Packard Enterprise
08.2018 - 05.2022
- Worked with customers to understand needs and provide excellent service.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Increased customer satisfaction by resolving Production down issues.
- Used coordination and planning skills to achieve results according to schedule.
- Developed team communications and information for meetings.
- Participated in team-building activities to enhance working relationships.
- Used Microsoft Word and other software tools to create documents and other communications.
- Identified plans and resources required to meet project goals and objectives.
- Maintained open communication by presenting regular updates on project status to customers.
- Developed short-term goals and long-term strategic plans to improve.
- Actively participated in team activities
- Assisted New Engineers with respect to process and technology
- Certified VMware Certified Professional - Data Center Virtualization 2021 from VMware.
Internship
Hewlett Packard Enterprise
02.2018 - 07.2018
Hands-on experience in configuration and installation of Operating System and configuring server.
- Achieved management recognition by designing and implementing special project during internship
- Sorted and organized files, spreadsheets and reports
- Analyzed problems, identified solutions and made decisions
Education
Bachelor of Science - Information Science And Engineering
06.2014 - 06.2018
Skills
Product and service solutions
Certification
VMware Certified Professional - Data Center Virtualization 2021
Timeline
Subject Matter Expert - Hewlett Packard Enterprise
06.2022 - Current
VMware Certified Professional - Data Center Virtualization 2021
11-2021
Technical Solution Consultant I - Hewlett Packard Enterprise
08.2018 - 05.2022
Internship - Hewlett Packard Enterprise
02.2018 - 07.2018
Deva Matha Central School - Bachelor of Science, Information Science And Engineering
06.2014 - 06.2018
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