SURABHI B
System Engineer
Bangarpet
Summary
Overall 3.10 years of IT Services and Operations Equipped with a diverse and promising skill-set, ability creating positive team relationships resulting in optimal customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Project Manager position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
19
19
years of post-secondary education
1
1
Certification
Work History
Subject Matter Expert
Tata Consultancy Services
10.2022 - 05.2024
- Managed a team of 14 associates and worked as an interim lead for 7 months for 14 associates
- Mentored junior team members, contributing to their professional growth and development.
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Based on performance, I was offered multiple elevating roles internally and was offered to be floor lead.
Associate
Tata Consultancy Services
12.2020 - 10.2022
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Improved user experience, monitoring feedback and making necessary adjustments to software applications. And developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Based on performance, became a most reliable analyst on the floor and handled challenging calls and customers.
- Based on performance, became backup SME within an year for the team and managed the team in absence of on role SME.
Education
Bachelor of Science - Electronics, Mathematics And Computer Science
MMK And SDM Women’s Degree College, Mysore University
Mysore, India 05.2001 - 05.2020
P.U.C - Physics, Chemistry, Mathematics & Computer Science
Mahila Samaja PU College, PU Education Board
Kolar04.2017
10th Standard -
Aashley International School, Karnataka Secondary Education Examination Board
Bangarpet05.2015
Skills
Good experience of team work
Training and mentoring
Creative solutions
Strong analytical skills
Problem-solving abilities
Deep expertise
Task Prioritization and Time Management
Effective Communication
Multitasking
Technical Support
Processes and procedures
ITIL
Data Analysis
Leadership
Incident Management
IT Service Management
Microsoft Office
Client Management
IT Support
Customer Service
Ability to Work Under Pressure
Workspace One - Mobile Device Management (MDM)
Active Directory, DRA, Genesys, Chime
HTML & CSS, Bootstrap, SQL and PHP - Web Development
Certified System Administration (CSA)
Service Now - Change, Knowledge, Request, Problem management
Languages
English
Kannada
Sankethi
Certification
Web Development
Timeline
Subject Matter Expert
Tata Consultancy Services
10.2022 - 05.2024
Associate
Tata Consultancy Services
12.2020 - 10.2022
Web Development
08-2018
Bachelor of Science - Electronics, Mathematics And Computer Science
MMK And SDM Women’s Degree College, Mysore University
05.2001 - 05.2020
P.U.C - Physics, Chemistry, Mathematics & Computer Science
Mahila Samaja PU College, PU Education Board
10th Standard -
Aashley International School, Karnataka Secondary Education Examination Board