SURABHI B
System Engineer
Bangarpet
Summary
Overall 3.10 years of IT Services and Operations Equipped with a diverse and promising skill-set, ability creating positive team relationships resulting in optimal customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Project Manager position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
19
19
years of post-secondary education
1
1
Certification
Work History
Subject Matter Expert
Tata Consultancy Services
10.2022 - 05.2024
- Managed a team of 14 associates and worked as an interim lead for 7 months for 14 associates
- Mentored junior team members, contributing to their professional growth and development.
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Based on performance, I was offered multiple elevating roles internally and was offered to be floor lead.
Associate
Tata Consultancy Services
12.2020 - 10.2022
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Improved user experience, monitoring feedback and making necessary adjustments to software applications. And developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Based on performance, became a most reliable analyst on the floor and handled challenging calls and customers.
- Based on performance, became backup SME within an year for the team and managed the team in absence of on role SME.
Education
Bachelor of Science - Electronics, Mathematics And Computer Science
MMK And SDM Women’s Degree College, Mysore University
Mysore, India 05.2001 - 05.2020
P.U.C - Physics, Chemistry, Mathematics & Computer Science
Mahila Samaja PU College, PU Education Board
Kolar04.2017
10th Standard -
Aashley International School, Karnataka Secondary Education Examination Board
Bangarpet05.2015
Skills
Good experience of team work
Languages
English
Kannada
Sankethi
Certification
Web Development
Timeline
Subject Matter Expert
Tata Consultancy Services
10.2022 - 05.2024
Associate
Tata Consultancy Services
12.2020 - 10.2022
Web Development
08-2018
Bachelor of Science - Electronics, Mathematics And Computer Science
MMK And SDM Women’s Degree College, Mysore University
05.2001 - 05.2020
P.U.C - Physics, Chemistry, Mathematics & Computer Science
Mahila Samaja PU College, PU Education Board
10th Standard -
Aashley International School, Karnataka Secondary Education Examination Board
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