DIVYA NAYAR
EAST DELHI
Summary
Goal-oriented Territory Business Manager effective at helping teams meet challenging sales targets. Supports sales operations with effective, customer-focused presentations, continuous market research and strong competitor awareness. Successful in maintaining budgets and timelines. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
15
15
years of professional experience
Work History
Territory Sales Manager
Vodafone idea ltd
Dehradun
11.2023 - Current
- Participated in trade shows, conferences, seminars, and other events to promote products or services.
- Conducted market research to identify new business opportunities within the territory.
- Developed and implemented sales strategies to increase market share in assigned territory.
- Developed promotional materials to increase awareness of products and services.
- Developed and implemented sales plans to achieve regional goals.
- Supervised a team of sales representatives within the assigned territory.
- Monitored competitors' activities, pricing, and promotions in the region.
- Resolved customer complaints promptly by providing accurate information about products or services.
- Identified areas of improvement for customer service strategies within the region.
- Provided technical assistance when needed during the sale process.
- Trained team members on customer service strategies and techniques.
- Developed sales plans designed to achieve revenue targets and business objectives.
- Established clear communication channels with team members to ensure alignment of sales objectives.
Regional Business Manager
NEW SPICE SOLUTION PVT LTD
NOIDA 132
11.2022 - Current
- Monitored sales competitor activity within designated areas and made appropriate adjustments and improvements.
- Boosted market share with clearly defined drivers and tactics as well as strategic use of team capability and resources.
Territory Sales Manager
ONSITEGO PVT LTD
NOIDA 18
01.2022 - 04.2023
- Presented products and services to prospective customers.
- Educated customers on product features and use to provide optimal service.
- Penetrated new markets by investigating competitor products, services and trends.
- Prospected, identified and cultivated relationships with contacts to promote product lines and solutions.
- Expedited resolutions to correct customer problems and complaints.
- Analyzed potential sales opportunities and call plan.
Team Leader
DEN CABLE NETWORK PVT LTD
GHAZIABAD
04.2022 - 10.2022
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Maintained daily inventory to facilitate successful material distribution.
- Conferred with other supervisors to coordinate operations and activities within or between departments.
- Set specific goals for projects to measure progress and evaluate end results.
Experience Expert
SAMSUNG MOBILE
MEERUT
11.2017 - 07.2021
- Dealt with complex concerns and developed successful resolutions satisfying business requirements and customer needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Sales Representative
LG MOBILE
MEERUT
01.2015 - 05.2017
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Presented products and services to prospective and existing customers to meet client needs.
Sales Executive
VIVO MOBILE
MEERUT
01.2015 - 01.2016
- Sourced new sales opportunities through inbound lead follow-up.
- Contacted current and potential clients to promote products and services.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Negotiated terms of sales agreements and developed contracts to successfully close sales.
Sales Executive
SAMSUNG MOBILE
MEERUT
06.2012 - 10.2013
- Contacted current and potential clients to promote products and services.
- Sourced new sales opportunities through inbound lead follow-up.
- Used cold calling and networking to sell products and services.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Negotiated terms of sales agreements and developed contracts to successfully close sales.
Receptionist
PRINCE MOBILE
MEERUT
01.2010 - 01.2012
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
Education
M.COM - COMMERCE
MEERUT COLLEGE MEERUT
MEERUT07.2014
B.COM - COMMERSE
MEERUT COLLEGE
MEERUT06.2010
Skills
- Work Planning and Prioritization
- Scheduling and Coordinating
- Training and Development
- Team Leadership
- Employee Coaching and Motivation
- Staff Training
- Teamwork and Collaboration
- Team Building
- Business Development
- Customer Relationship Management
- Customer Service
Languages
Hindi, English, MALAYALAM
First Language
Hindi
Proficient
C2
English
Intermediate
B1
MALAYAM
Elementary
A2
Watching movie
Watching movies that are motivating, inspiring and learning me new things
Timeline
Territory Sales Manager
Vodafone idea ltd
11.2023 - Current
Regional Business Manager
NEW SPICE SOLUTION PVT LTD
11.2022 - Current
Team Leader
DEN CABLE NETWORK PVT LTD
04.2022 - 10.2022
Territory Sales Manager
ONSITEGO PVT LTD
01.2022 - 04.2023
Experience Expert
SAMSUNG MOBILE
11.2017 - 07.2021
Sales Representative
LG MOBILE
01.2015 - 05.2017
Sales Executive
VIVO MOBILE
01.2015 - 01.2016
Sales Executive
SAMSUNG MOBILE
06.2012 - 10.2013
Receptionist
PRINCE MOBILE
01.2010 - 01.2012
M.COM - COMMERCE
MEERUT COLLEGE MEERUT
B.COM - COMMERSE
MEERUT COLLEGE
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