Divya Palariya
Haldwani
Summary
Results-driven professional with expertise in analyzing financial requirements to maximize client portfolio performance. Proven strength in fostering client relationships and enhancing engagement, driving satisfaction, and upselling. Dedicated to continuous growth and excelling in dynamic, fast-changing environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Deputy Manager, Virtual Channel
HDFC BANK
LUCKNOW
05.2024 - Current
- Drove client retention and business growth through upselling and cross-selling of financial products.
- Built and managed client relationships using digital platforms to enhance engagement.
- Profiled customers to recommend suitable banking products and services.
- Delivered customized solutions, including savings accounts, loans, and investments.
- Provided personalized financial advice tailored to client needs and goals.
- Ensured seamless digital interactions while maintaining high levels of trust and satisfaction.
- Utilized technology to provide real-time financial guidance and support.
- Resolved client issues promptly, ensuring consistent satisfaction.
- Utilized technology for real-time financial guidance and support.
Intern
VLCC
KANPUR
05.2023 - 07.2023
- Executed integrated brand strategies focused on sales and consumer engagement.
- Led publicity campaigns, BTL activities, and social media initiatives to boost brand visibility.
- Conducted 15 BTL workshops, engaging over 50 prospects and increasing brand awareness.
- Achieved organic social media growth and converted cold leads into ₹2.4 lakh in business.provided five prospects in final sales stage.
Education
MBA - Marketing And HR
Jaipuria Institute of Management
Lucknow04-2024
BBA -
Graphic Era Hill University
Bhimtal10-2022
Secondary Education -
Saraswati Academy
Haldwani05-2019
Skills
- Client Retention and Relationship Managemen
- Effective Communication and Collaboration
- Cross-Selling and Upselling of Financial Products
- Business Development and Growth Strategies
- Customer Profiling and Needs Assessment
- Detail-Oriented with Strong Analytical Skills
- Digital banking platforms and technology utilization
- Worked with banking software- CRM and FLEXCUBE
Certification
- IRDA
- AMFI
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Deputy Manager, Virtual Channel
HDFC BANK
05.2024 - Current
Intern
VLCC
05.2023 - 07.2023
MBA - Marketing And HR
Jaipuria Institute of Management
BBA -
Graphic Era Hill University
Secondary Education -
Saraswati Academy
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