Divya Prakashchand Bora
Pune
Summary
Banking professional with expertise in automation processes and effective communication. Streamlined operations to enhance client satisfaction and ensure financial integrity. Resolved inquiries innovatively, resulting in improved service efficiency. Proficient in leveraging banking software to provide customized solutions and drive continuous improvement in dynamic environments.
Overview
6
6
years of professional experience
Work History
Deputy Manager in S2S Operations
HDFC bank
11.2024 - Current
- Managed daily operations of bank services, ensuring efficiency and client satisfaction.
- Oversaw accurate handling of client bank accounts and transactions.
- Executed transaction reconciliations daily to uphold financial integrity.
- Delivered tailored banking solutions while managing incident responses.
- Streamlined processes through automation, improving overall service efficiency.
- Instructed clients on effective use of payment options available.
- Resolved customer inquiries swiftly, fostering high levels of satisfaction.
- Monitored system performance for continuous improvement opportunities.
- Processed various banking transactions, ensuring accuracy and adherence to protocols.
- Monitored daily operations and ensured compliance with company policies and regulations.
- Processed loan requests promptly and efficiently according to established procedures.
- Collaborated with other departments within the bank as needed when resolving customer issues or disputes.
- Assisted in inward and foreign remittances.
- Assisted customers with purchases of insurance policies by sharing merchandise and pricing information.
- Worked with cross-functional teams to achieve goals.
- Managing wealth for HNI and UHNI clients, and handling a portfolio worth ₹80 Cr.
- Trade Forex, assets, and loan support - PL, BL, CC-OD, remittance.
- PMS investment guidance and support.
- Cross Selling of all banking products to ETB, NTB, HNW and HNI Customers.
- Wealth Management of Clients.
Banker
Nashik Marchant Cooperative Bank
09.2019 - 09.2023
- Administered client bank accounts by managing openings, closings, and transactions.
- Executed payment processing for deposits and withdrawals accurately.
- Facilitated cashier's checks and money order transactions as needed.
- Responded to customer inquiries about deposits and check payments comprehensively.
- Created personalized loan packages that catered to individual client needs.
- Maintained organized documentation for banking staff efficiency.
- Upheld cross-selling initiatives for banking products to increase revenue streams.
- Demonstrated strong communication skills in resolving customer issues.
Education
MBA - Business Analytics
D.Y.Patil Pune University
01.2024
M.Com - Commerce
Pune University
01.2020
B.Com - Commerce
Pune University
01.2018
Skills
- Fundamental computer skills
- Automation techniques
- Banking software expertise
- Communication proficiency
- Microsoft Office competency
- Time management techniques
- Creative solutions to problems
- Interpersonal effectiveness
- Innovative thinking and analysis skills
- Motivated and diligent approach to work
- Confident professional demeanor
- Rapid adaptability to new concepts and tools
- Finacle and various banking software platforms
- Customer relationship management expertise
Languages
- English
- Hindi
- Marathi
- Marwari
Disclaimer
I declare that the information provided in this CV is true, accurate, and complete to the best of my knowledge. I understand that any falsification or omission may result in disqualification from consideration for employment. I authorize verification of the information provided.
Personal Information
- Date of birth: 18th March 1997
- Gender: Female
- Marital status: single
Father's Name
Prakashchand Khushalchand Bora
Timeline
Deputy Manager in S2S Operations
HDFC bank
11.2024 - Current
Banker
Nashik Marchant Cooperative Bank
09.2019 - 09.2023
MBA - Business Analytics
D.Y.Patil Pune University
M.Com - Commerce
Pune University
B.Com - Commerce
Pune University