Syam C
Process Advisor at Barclays
Chennai,Chennai
Summary
Dynamic Process Advisor at Barclays Shared Services, skilled in risk analysis and client-centric solutions. Enhanced customer satisfaction through proactive feedback implementation and trained new hires to ensure quality. Demonstrated effective decision-making while conducting compliance audits and managing stakeholder communications, driving continuous improvement in service delivery.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Process Advisor - Mandate Change
Barclays Shared Services
04.2022 - Current
- Changing the signing arrangement for Limited Companies, Clubs, Charities, Associations, Societies, etc.
- Increased customer satisfaction by proactively addressing concerns and implementing feedback-driven improvements.
- Trained new employees on process protocols, ensuring consistent quality across the team.
- Conducted regular audits to ensure compliance with industry regulations and best practices.
- Maintained open lines of communication with stakeholders throughout project lifecycles, ensuring alignment on goals and expectations.
- Exposure to Standard Due Diligence, Enhanced Due Diligence, Sanctions, KYC, and Fraud checks.
- Coordinating/escalating issues to the On-shore team for all suspicious or illegal activities related to Individuals/ Companies.
Education
MBA - Finance And H.R
VELS University
Chennai, India 05.2015 - 11.2020
Skills
Risk analysis expertise
Client-centric approach
Efficient at acquiring new skills
Effective decision-making ability
Service-driven
Roles and Responsibilities
- Generating reports of all cases where letters are issued.
- Responsible for reviewing and completing non-telephony activities like SRS01 form resubmission, SRS rejections, and IPSL rejections on a daily basis.
- Conducted end-to-end internal quality audits within the team for over a year, driving continuous improvement in overall team performance and ensuring adherence to quality standards.
- Exceptionally handled Fast-track/Executive Complaints.
- Handling client and customer escalations via emails.
- Cross-trained in various entities like Club/Association/ Society, Limited Company, Charity and Local Authority
Achievements
- Received appreciation from top management and various teams for handling urgent cases in the fast track.
- E-Thank You Recognition- I have been recognized for excellent performance in handling the process and complaints requests. Also, appreciated by higher level leaders and onshore stake holders.
- Recognized as Star of the Month for exceptional performance and quality of my work.
Timeline
Process Advisor - Mandate Change
Barclays Shared Services
04.2022 - Current
MBA - Finance And H.R
VELS University
05.2015 - 11.2020