Divya Rile
Pune
Summary
Highly-motivated employee with exceptional interpersonal skills and a strong work ethic. Having worked in diverse fields. Demonstrated ability to adapt quickly and work effectively unsupervised.
Overview
5
5
years of professional experience
Work History
Process Associate
HanDigital Solutions PVT. LTD
Pune
05.2024 - Current
- Contributed to the enhancement of AI models by performing Data and Image annotation using SageMaker and delivering precise feedback for rating decisions.
- Fact-checked, AI-generated content and met AHT targets by accurately tracking task durations.
- Collaborated with SMEs and Quality teams to ensure continuous adherence to high standards and quality.
- Delivered well-balanced suggestions for rating decisions and quality assurance, leading to AI model improvements.
Senior Customer Executive
Capita - Water Plus
01.2023 - 07.2023
- Ensure that the process transactions are processed as per client procedures/requirements.
- Ensured achievement of assigned targets as per SLA and internal standards.
- Handled account creation/deletion, customer verification, and conducted investigations on debt/billing accounts.
- Ensure that the quality of the transactions complies with predefined parameters, as defined by Process Excellence Standards.
- Working on a vast number of various transaction topics, as per the client's requirements.
Customer Service Executive
Capita- NEXT
10.2021 - 12.2022
- Performing various tasks, which involved amendments, regular maintenance, and checking products that are online and future launches.
- Increased sales by effectively upselling and cross-selling products to maximize profitability.
- Managed and enriched products for Menswear, Womenswear, Kidswear, and Homeware business units, per guidelines.
- Ability to perform a thorough Root Cause Analysis for Errors and Optimized operations.
- Target management to meet product launch deadlines.
Customer Technical Support
Mphasis - BOTW
Pune
06.2021 - 08.2021
- Assisted customers with troubleshooting network connectivity issues on their computers or other devices.
- Monitored a ticketing system for customer support requests and built strong relationships through effective communication and problem-solving.
Real Estate Assistant
Buisness Xperts
Pune
09.2020 - 02.2021
- Assisted customers with troubleshooting network connectivity issues on their computers or other devices.
- Monitored a ticketing system for customer support requests and built strong relationships through effective communication and problem-solving.
Holiday Consultant
Royals Club International Pvt Ltd
07.2019 - 03.2020
- Assisted clients in selecting vacation packages tailored to their preferences and provided detailed information on destinations, transport, accommodations, and tours.
- Promptly addressed client inquiries, issues, and complaints, providing effective solutions when needed.
- Utilized promotional materials and discounts to sell trip packages to clients.
Education
Bachelor's Degree in Science - Zoology
Savitribai Phule University, Pune
05.2019
Skills
- Client acquisition
- Brand Awareness
- Quality Analysis
- Product Knowledge
- Effective Communication
- Report Generation
- Data Accuracy
- Proofreading
- Error identification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Process Associate
HanDigital Solutions PVT. LTD
05.2024 - Current
Senior Customer Executive
Capita - Water Plus
01.2023 - 07.2023
Customer Service Executive
Capita- NEXT
10.2021 - 12.2022
Customer Technical Support
Mphasis - BOTW
06.2021 - 08.2021
Real Estate Assistant
Buisness Xperts
09.2020 - 02.2021
Holiday Consultant
Royals Club International Pvt Ltd
07.2019 - 03.2020
Bachelor's Degree in Science - Zoology
Savitribai Phule University, Pune
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