Divya Sadanandan

• Lead cross-functional collaborations to ensure seamless delivery of training initiatives.
• Analyze course performance data and implement continuous improvements based on participant feedback.
• Oversee client and partner onboarding processes, maintaining clear communication and timely support.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Created and managed project plans and timelines.

• Managed LMS, oversaw course setup, progress tracking, and certification
• Designed and launched comprehensive learning programs and projects.
• Directed team in executing LMS-related tasks
• Spearheaded AI integration initiatives for learning
• Mentored team members

Project Execution and Machine Learning Model Development: Executed multiple data science projects, designing machine learning models for classification and regression using scikit-learn libraries.

Ensured model efficiency and accuracy by employing various algorithms and techniques.

Data Preprocessing and Statistical Analysis: Applied advanced data preprocessing techniques to clean and prepare datasets for analysis.

Data Visualization and Dashboard Creation: Developed detailed dashboards and visual reports using Tableau, Seaborn, and Matplotlib.

• Supervised data collection, input, and maintenance
• Created and presented reports and dashboards
• Performed data analysis for inspections
• Managed assessment and examination data
• Enhanced data accuracy by implementing robust data validation and quality control processes.
• Leveraged advanced analytics tools to extract meaningful insights from complex datasets, driving informed business decisions.
• Deployed optimal reporting software and developed dashboards and reporting systems for data summaries.
• Implemented BI solution framework for business intelligence projects.

• Designed and delivered ICT lessons
• Assessed student performance and provided feedback
• Supported KHDA inspection processes
• Encouraged participation in school-wide ICT initiatives.

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• Coordinated for over100 advertising projects
• Managed communication between cross-functional teams
• Maintained client relationships
• Utilized project management software (Jira).
• Kept projects on schedule by managing deadlines and adjusting workflows.

• Provided technical support for inbound US voice processes
• Assisted customers with network and internet-related issues
• Handled customer queries and complaints
• Documented interactions and maintained accurate records.

• Delivered exceptional customer support
• Managed and processed customer complaints
• Assisted with troubleshooting technical issues
• Collaborated with internal teams to escalate and resolve complex cases.