Divya Sadawarti

Delivered 15+ AI-powered conversation intelligence solutions for enterprise contact centers, owning end-to-end execution from requirements to production rollout.

Improved AI model accuracy by 80% and reduced latency by 45% through workflow optimization and calibration.

Owned the full AI product delivery lifecycle, including requirements gathering, feasibility analysis, solution design, release planning, and post-launch optimization.

Acted as the SPOC across Product, Engineering, ML, Delivery, and Customer Success teams.

Designed and configured LLM-based AI workflows, leveraging GPT, RAG, Python, and NLP.

Ensured production readiness with 85%+ accuracy benchmarks and A/B testing.

Managed enhancements, defects, and delivery milestones via JIRA.

Partnered with enterprise clients on onboarding, training, and adoption.

Mentored interns and junior team members.

Achievement: Certificate of Recognition – November 2024, for outstanding performance.

· Evaluated AI model predictions for customer calls ensuring quality benchmarks.

· Led call calibration and accuracy validation efforts (85%+ accuracy).

· Identified gaps in AI outputs and provided structured feedback to Product and ML teams.

· Assisted in testing and validation during client onboarding and pilot projects.

· Developed documentation and reports to track AI performance metrics.

• Acted as a key point of contact between Amazon and global sellers (NA, CA, UK, Japan), ensuring smooth product listing, order fulfillment, and delivery operations.
• Resolved end-to-end product delivery issues, including shipment delays, fulfillment center escalations, inventory discrepancies, and last-mile delivery concerns, while consistently meeting SLA targets.
• Monitored delivery performance metrics and analyzed operational data to identify trends, reduce defects, and improve on-time delivery rates.
• Collaborated with logistics, fulfillment, and compliance teams to streamline delivery workflows and ensure adherence to company policies, and GDPR standards.
• Identified process gaps in delivery-related SOPs, and proposed actionable improvements that enhanced operational efficiency and seller experience.
• Provided proactive communication to sellers regarding shipment status, carrier issues, and performance metrics to ensure transparency and customer satisfaction.

Achievement:

• Detected a critical error in a delivery-related SOP, impacting seller operations; escalated to the relevant department, leading to corrective action and formal recognition from management.

· Managed end-to-end ground operations including reservations, check-in/out, arrivals, boarding, and de-boarding.

· Resolved baggage issues and assisted passengers including VIPs.

· Oversaw financial responsibilities for flight staff and maintained accurate records.

· Collected and maintained flight and administrative records.

· Trained colleagues on financial procedures.

Achievement: Served at Mumbai Airport, and became Finance Head for the Nagpur location.

· Worked in outsourcing processes including Data Entry, E-commerce, and Website Building for US & UK clients.

· Handled end-to-end recruitment and trained new joiners.

· Prepared product feeds for portals like Amazon and Metsuki.

· Maintained client portal data and updated online marketplace stocks (eBay, Walmart, Amazon, Reverb).

Achievement: Handled three major projects.

• Managed daily branch operations including cheque clearance (Transfer, RTGS, NEFT) with high accuracy and regulatory compliance.
• Maintained and audited operational records, documentation, and transaction reports to ensure process integrity.
• Handled customer service operations, resolving queries related to accounts, payables, and banking services efficiently.
• Facilitated account opening (Savings/Current) and Demat account creation while ensuring complete KYC and documentation compliance.
• Supported cross-functional coordination to streamline service delivery and improve turnaround time.
• Achievement: Nominated among the Top 10 Mutual Fund Selling Employees for exceptional performance.

• Final Grade: 71%
• Thesis Paper: “A study to understand the media analytics for BOBBY JASOOS" submitted to Nagpur
  University in the year 2015.
• Content Intelligence Intern – Public Relations (PR)

Monitored and analyzed media coverage for political and celebrity (Bollywood) clients across digital and social platforms. Conducted targeted news hunting as per client requirements and supported PR campaign activities. Prepared detailed media monitoring reports with real-time tracking and sentiment analysis.

• Final Grade: 58%
• Thesis Paper: "A study of DNP Hardware Hubs" submitted to Nagpur University in the year 2013.

• Final Grade: 57.17%

• Final Grade: 60.48%