Reshma K Mohan

Upcoming Releases – 2026

Product Delivery Associate
Aug 2024 – Present

Leading product releases, automation initiatives, and workflow optimization programs.

New DDA PI – Major Release

• Automated Remittance Instruction setup in ACBS, eliminating manual steps and batch processing.
• Reduced transaction processing time and minimized dependency on multiple applications.
• Streamlined communication by reducing cross-channel interactions (Teams, emails).
• Trained 130+ Operations users on the new workflow.
• Successfully managed and delivered 12,000+ transactions under the new DDA PI framework.
• Delivered 3 major releases on time, meeting all business requirements.

Payment STP – AWM Clients (Mar 2026)

• Delivered an automation initiative with an ROI of 3 FTEs.
• Eliminated human intervention for over 75,000 transactions through API integration.
• Designed end-to-end framework including workflow management and business logic.
• Presented solutions to cross-functional stakeholders for approval.

AWM Borrower / Co-Borrower Flag (Mar. 2026)

• Led end-to-end delivery, ensuring accurate client flagging, and timely funding.
• Implemented Kafka message code updates while maintaining transaction integrity.
• Targeted 2,600 advances and 3,000 manual NLD transactions.
• Achieved ROI of 1 FTE.

Agentic Solutions – Incoming Wire STP (June 2026)

• Achieved ROI of 2 FTEs through automation.
• Conducted discovery and ideation workshops to design the IW STP model.
• Targeted 22,000 transactions with 80% STP automation coverage.

• Integral part of the 2nd migration for Client Transfer - Transfer Coordinator process.
• Successfully migrated the process by understanding both downstream and upstream aspects of the transfer process.
• Participated in migration calls, migration forecasting, and reviews with stakeholders, providing progress updates and identifying requirements.
• Identified process gaps, conducted time studies, and established reporting for the new team.
• Led efforts to reduce aging cases from 60 days to 15 days.
• Built strong relationships with stakeholders, LOB approvals, TOS, and Bankers.
• Involved in the hiring process for the CBCO process.
• Developed a robust process training team within India, reducing dependence on onshore partners.
• Managed process escalations and handled assignments and capacity planning for the team.
• Conducted weekly review calls with the India team and BCP team in the US office.

• Key member for new process migration - IR pre-checklist from US location.
• Successfully completed migration within the provided time frame, addressing PLI pending documents and mandatory checkout points for the onboarding team.
• Reduced downtime from 48 hours to 12 hours by optimizing queue management.
• Ensured timely review of all IRs before reaching the Implementation team, flagging expeditions to avoid service delays and rejections for Bankers.
• Streamlined processes, developed procedures, and established a reporting system.
• Cross-trained on various processes including Documents Review and Client Transfer (TSS - Transfer Service Specialist).

• Working as an Executive for Merchandise Payable, a division of Target India, primarily driving daily payments to vendors for all merchandise supplied to various Target Stores & Distribution Centers.
• Responsible to make payment to the vendors and handle vendor disputes within the Service Level Agreement.
• Consistently achieved quality score of 97% and above and productivity over 110%.
• Have been responsible to work the critical vendors of Target.
• Mentoring Team members with process related queries.
• Contribute to the improvement of vendor match rate.
• Interacting with partners to improve efficiencies of invoice processing and resolving vendor disputes.
• Conducted process refresher trainings.
• Monitoring the Team quality and generating ideas to improve the team’s quality by sharing the best practices with the Team Members.
• Have worked across different workflows at the time of business necessities, by learning all other workflow specifics.
• Have contributed towards company’s dictum by conducting many team building activities as a SPOCK for Accounts Payable Pyramid.
• Mentored the team to meet the quality goal of 90 percent consistently.
• Created process check sheets to help the new team members during the ramp.
• Conducted town halls, monthly meeting and represented the Target Community Relation Team.

• GES (Global Exposure System) Hub - Setup/Implementations of non-loan products such as cards and ACH facilities for Business Banking clients.
• Client profile mergers, product cancellations, client credit record setup, title name correction.
• Transfer of clients within different LOB and credit ownership for better servicing.
• Qualities checking on complicated requests like wire processing and providing approval.
• Exceptions processing of monetary transactions including payments and advances.
• Became the SME in the process and took active role in training the new recruits.
• Checking the ability of the client to pay back, background details of the client.
• Analyzing the loan availability and repayment ability of the customer before lending the loan.
• Working on End to End Mortgage process like New Loan Setup, Maintenance of accounts of existing customers, Maintenance of accounts for default customers, Closure of the Loan.
• Won the Best Performer Award.
• Top rank holder in the Operations performance score card till date.
• Training SPOC for the team and helping the team members in their learning curve.