Divya Sampath
Senior Associate - Collections and Debt Management
Summary
Results-driven Project Manager with 5+ years of experience in team leadership, process optimization, and stakeholder management . Skilled in workflow streamlining, risk mitigation, and customer engagement , driving higher retention and conversions . Expertise in resource allocation, vendor management, and data-driven decision-making for seamless execution and business success.
Overview
5
5
years of professional experience
Work History
Senior Associate - Collections & Debt Management
KlubWorks Private Limited
05.2023 - 09.2024
- Led process automation, improving response effectiveness by 50% and conversion rates by 78%
- Conducted risk assessments, enhancing bad debt evaluations by 60%
- Developed a structured debt management matrix and a repayment handover sheet, reducing default risks by 85%
- Improved process accuracy, cutting errors in splits and NACH setups by 40%
- Published weekly dashboards for enhanced transparency and data-driven decision-making
Entrepreneur
JD Management Services
09.2022 - 04.2023
- Recruited, trained, and led a 13-member team, driving an annual run rate of ₹12M
- Designed strategic incentive programs, doubling team allocations in three months
- Optimized execution processes, increasing conversions by 50%
Manager - Collections & Debt Management
IDFC First Bank Limited
04.2019 - 08.2022
- Managed a consumer durable portfolio, achieving a 50% increase in conversions
- Streamlined repossession processes, improving efficiency by 65%
- Led onboarding of a new collection agency, standardizing processes and boosting conversion by 70%
- Reduced liabilities and improved payment challenge conversion rates by 40%
- Maintained a 95%+ conversion rate while handling 30-40 daily walk-ins
Education
PGDM - Finance & Marketing
Xavier Institute of Management And Entrepreneurship
Bengaluru, Karnataka 04.2017 - 2019.01
Bachelor of Science - Information Technology
SIES College of Science, Commerce, And Arts
Mumbai, Maharashtra 04.2011 - 2014.01
Skills
Problem Solving
Project Management
Vendor Management
Business Analytics
Key Account Management
Business Process Improvement
Risk Management
Accomplishments
WOW!! Achievers - Newsletter, Aug 2019
Delivering 2.15% ROR in Consumer Durables
Collection Times - Newsletter, Dec 2019
Recovery of ₹7.72M in Two wheelers
Timeline
Senior Associate - Collections & Debt Management
KlubWorks Private Limited
05.2023 - 09.2024
Entrepreneur
JD Management Services
09.2022 - 04.2023
Manager - Collections & Debt Management
IDFC First Bank Limited
04.2019 - 08.2022
PGDM - Finance & Marketing
Xavier Institute of Management And Entrepreneurship
04.2017 - 2019.01
Bachelor of Science - Information Technology
SIES College of Science, Commerce, And Arts
04.2011 - 2014.01
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