Divya Sharma
Gurugram
Summary
Enthusiastic and results-oriented professional with over 6.5 years of experience in sales, operations, and customer success. Proven track record of driving revenue growth, leading teams, and achieving targets. Adept at client acquisition, vendor management, and operations optimization. Over 3.5 years of experience in travel operations, managing destinations such as Georgia, Singapore, Bali, Thailand, Dubai, the Maldives, Seychelles, and Mauritius.
Certified in Google Ads, with expertise in utilizing advanced tools like Excel, Google Sheets, and Google Ads.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager
Junny India LLC (Destination Managemnet Company - Georgia)
03.2025 - Current
- Coordinating cross-functional teams to ensure the timely delivery of products and services.
- Managing post-booking operations for holiday packages converted into sales, while overseeing vendor management and negotiating hotel contracts.
- Preparing a detailed quotation for the agents, which includes a comprehensive analysis of transportation and hotel costs to ensure transparency and accuracy for upcoming arrangements.
- Engaging in negotiations with transportation vendors and hotel partners to secure favorable terms and arrangements.
- Generating reports summarizing weekly bookings.
- Liaising with new agents regarding partnership opportunities, and handling initial inquiries.
Assistant Manager
Bingo Holidays (Destination Management Company)
Gurugram
10.2024 - 02.2025
- Coordinated with internal departments such as marketing, finance, sales, and operations to ensure the smooth functioning of the operations system.
- Handled different destinations like Singapore, the Maldives, Seychelles, and Mauritius.
- Collaborated with B2B travel agents across India, contributing to the organization's achievement of significant bookings, and successful attainment of sales targets.
- Managed post-booking operations for holiday packages converted into sales, while overseeing vendor management and negotiating hotel contracts.
- Managed on-ground escalations by effectively coordinating with agents, vendors, and hotels to ensure swift issue resolution.
Freelancer
Freelancing
Gurgaon
05.2024 - 10.2024
- Worked closely with clients throughout the entire lifecycle of their Google Ads campaigns, from onboarding to launch, and post-launch optimizations and management.
- Identified areas of opportunity in client accounts through the analysis of account metrics, such as CTR, CPC, and CPA.
- Provided strategic recommendations based on data analysis to improve the overall ROI of campaigns.
Sales Analyst
Accenture Pvt. Ltd
Gurugram
09.2022 - 04.2024
- Developed and implemented data-driven sales strategies that resulted in a 20% increase in revenue for Q2 and Q3 of the fiscal year
- Managed US & Indian clients' Google Ads accounts, providing consultation and achieving revenue growth
- Collaborated with cross-functional teams to optimize sales processes and streamline reporting, leading to a 30% reduction in administrative tasks and improved overall team efficiency
- Successfully upsold and cross-sold services, contributing to increased Google Ads revenue
- Build comprehensive sales reports and presented to senior management, providing actionable insights that contributed to a 10% improvement in sales forecasting accuracy.
- Maintained accurate records of all customer interactions using CRM software tools.
Team leader (Supply Closure)
Spinny (Value Drive Technologies Private Limited)
Gurugram
09.2021 - 05.2022
- Lead a team of 12-15 supply closure executives, achieving monthly car procurement targets
- Negotiated with direct customers, coordinated with drivers and evaluators, ensuring client satisfaction.
Business manager
Tripknit India
Delhi
09.2019 - 05.2021
- Managed end-to-end business operations, leading the team in sales and operations
- Successfully handled crisis management, social media marketing, and email marketing
- Recognized for achieving sales targets and ramping up performance in a short span.
Senior Operation Executive
Travel Triangle Private Limited
Gurugram
10.2017 - 07.2019
- Oversaw post-sales operations, maintained client relationships, and managed vendors
- Handled crisis management for ground escalations across 5 international destinations.
Facility Operations Executive
CBRE South Asia Pvt Ltd.
Noida
- 07.2017
- Oversaw facility operations, resulting in a 25% improvement in client satisfaction
- Handled society escalation while handing over the flat to client
- Managed the mason, electrician, plumber, and carpenter team.
Education
International Business Management -
Mewar University, INLEAD
12.2016
Civil Engineering -
Maharishi Markandeshwar University
05.2014
Skills
- Excel
- Operations handling
- CRM software proficiency
- Quick Learner
- Leadership Skills
- Detail-oriented
- Time Management
- Observant
- Goal oriented
- Problem-solving abilities
- Campaign Management
- Performance Analysis
- Competitor Analysis
Certification
- Google Ads Certified
- Six Sigma White Belt
- LEAD (Leadership Education & Abilities Development)
- Disaster Management and Fire Safety (Safety Circle, USA)
Personal Information
- Date of Birth: 04/15/1992
- Nationality: Indian
Awards
- 01/2022, Best Team Lead, Spinny (Value Drive Technologies Private Limited), Awarded Best Team Lead within 3 months for exceeding set targets.
- 03/2018, Fast & Furious Award, Travel Triangle Private Limited, Awarded Best Employee for consistently surpassing set targets.
Timeline
Operations Manager
Junny India LLC (Destination Managemnet Company - Georgia)
03.2025 - Current
Assistant Manager
Bingo Holidays (Destination Management Company)
10.2024 - 02.2025
Freelancer
Freelancing
05.2024 - 10.2024
Sales Analyst
Accenture Pvt. Ltd
09.2022 - 04.2024
Team leader (Supply Closure)
Spinny (Value Drive Technologies Private Limited)
09.2021 - 05.2022
Business manager
Tripknit India
09.2019 - 05.2021
Senior Operation Executive
Travel Triangle Private Limited
10.2017 - 07.2019
Facility Operations Executive
CBRE South Asia Pvt Ltd.
- 07.2017
International Business Management -
Mewar University, INLEAD
Civil Engineering -
Maharishi Markandeshwar University
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