Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Divya Shree

Divya Shree

Khurda

Summary

Process coordinator driven professional with a strong background in workflow optimization, project coordination, and operational efficiency.

Executive Assistant Proactive and resourceful Executive Assistant with proven experience in managing executive calendars, coordinating meetings, and optimizing administrative processes. Skilled in handling confidential information, improving efficiency, and ensuring seamless office operations. Seeking an opportunity to support leadership, and drive organizational success.

Overview

3
3
years of professional experience

Work History

process coordinator & Executive Assistant

Vdeal system limited
Khurda, Janla industrial Area
06.2024 - Current
  • Executive Support: Managed executive calendars, scheduled meetings, and coordinated daily operations.
  • Handled correspondence, prepared reports, and maintained records for compliance.
  • Project Coordination: Led cross-functional projects, tracking milestones, and deliverables.
  • Utilized Microsoft Office, Google Workspace, and project management tools (Pabbly, Looker Studio).
  • Coordinated and booked complex domestic and international travel itineraries, including flights, accommodations, and ground transportation for executive leadership and teams.

Customer service Executive

Cogent E service
12.2022 - 12.2023
  • Handled inbound and outbound customer calls regarding product inquiries, complaints, and service requests.
  • Guided customers through product features, troubleshooting steps, and AMC (Annual Maintenance Contract) benefits.
  • Achieved monthly KPIs including call handling time, resolution rate, and customer feedback score.
  • Followed escalation protocols for unresolved or high-priority issues and ensured proper follow-up.

Education

BA - Political science

Directorate of Distance & Continuing Education. Utkal University
01.2018

+2 - Arts

E Co Railway. Mixed Higher School
01.2015

10th -

E co Railway. Mixed Higher secondary school
01.2012

Skills

  • Technical Proficiency in MS Office
  • Google Workspace
  • Workflow management
  • Project & Task Management
  • Standard operating procedures (SOPs) development
  • Executive Support & Calendar Management
  • Time Management
  • Problem Solving
  • Attention to Detail
  • Multitasking ability
  • Meeting Coordination

Websites

Timeline

process coordinator & Executive Assistant

Vdeal system limited
06.2024 - Current

Customer service Executive

Cogent E service
12.2022 - 12.2023

BA - Political science

Directorate of Distance & Continuing Education. Utkal University

+2 - Arts

E Co Railway. Mixed Higher School

10th -

E co Railway. Mixed Higher secondary school

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Divya Shree