Divya Singh
Meerut
Summary
Dynamic Regional Training Manager with a proven track record at Colorbar Cosmetics, excelling in employee training and development. Leveraging makeup expertise and excellent communication skills, I successfully elevated staff knowledge and engagement, achieving a remarkable 95% student success rate. Passionate about fostering professional growth through innovative learning strategies and impactful training initiatives.
Overview
5
5
years of professional experience
Work History
Regional Training Manager
Colorbar cosmetics
Chandigarh
07.2024 - 10.2024
- Monitored trends in the industry to stay up-to-date on best practices in employee development.
- Conducted needs assessments to identify gaps in employee knowledge and skills.
- Managed the budget for regional training initiatives, including tracking expenses and negotiating contracts with vendors.
- Evaluated employee skill levels and implemented new techniques to boost staff knowledge.
- Managed multiple projects simultaneously while ensuring deadlines were met.
- Facilitated communication between trainers across multiple regions to share ideas and expertise.
- Presented training information via role playing, simulations and team exercises.
- Provided individual guidance and support to new trainees during onboarding process.
- Organized and conducted workshops, seminars, and presentations for staff members on a variety of topics.
- Coordinated team leader motivational initiatives to incentivize professional growth and program improvements.
- Created detailed reports of regional training activities for review by the Director of Training.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Managed training calendar for entire fiscal year, including setting course plans, training spaces and department rotations.
- Monitored training costs to maintain training budget.
- Advised management on strategies for improving employee engagement through targeted learning experiences.
Product Trainer
Quest retail
Gurugram
06.2023 - 06.2024
- Assisted customer service team with expertise on resolving product-related issues.
- Analyzed customer feedback data to determine which topics need more focus during future trainings.
- Explained goals and expectations required of trainees.
- Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Makeup Educator/trainer
Lakme academy powered by aptech
Kanpur
08.2021 - 05.2023
- I used coordination and planning skills to achieve good results for my students; 95% of my students got A+ or A grades in their exams.
- Created plans and communicated deadlines to complete courses on time.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Increased students' satisfaction by resolving issues.
- Identified issues, analyzed information, and provided solutions to problems.
- Maintained energy and enthusiasm in a fast-paced environment.
- Maintained an excellent attendance record, consistently arriving at work on time.
- I was handling 200 students in a day. Training them about makeup techniques gave them demo looks (trendy looks that are in fashion), taught them theory as well (color theory, color application, facial anatomy, and so many more).
Assistant Store Manager
Nykaa luxe
Gurugram
04.2021 - 08.2021
- Maintained proper product levels and inventory controls for merchandise, and organized the backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates on product knowledge by using a wide variety of training tools.
- Rotated stock to achieve optimum appeal, and minimize shrinkage.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at the front counter, answering questions regarding products.
- I have managed multiple brands' sales, e.g. Bobbi Brown, Estée Lauder, Smashbox, Huda Beauty, Clinique.
Beauty Advisor
Colorbar cosmetics
Gurugram
03.2020 - 03.2021
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Maintained counter and display areas for cleanliness and organization.
- Helped the customer feel relaxed and comfortable through conversation and personal relatability.
- Met sales goals, supporting organizational health through consistent, reliable service..
- Arranged merchandise to present visually appealing displays and attract clientele.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- I prioritized helping customers over completing routine tasks in the store.
- Maintained up-to-date knowledge of store sales, payment policies, and security standards.
- Volunteered for extra shifts during holidays, and other busy periods, to alleviate staffing shortages.
- I also contributed to the Colorbar events and achieved all the targets that were given by the firm.
Education
B.com - Bachelors in commerce
CCS university
Meerut05.2022
Senior secondary -
uttar pradesh state open school board
Meerut04.2018
Skills
- Employee training
- Training evaluation
- Facials and makeup application
- Makeup expertise
- Makeup knowledge
- Makeup techniques
- Conflict resolution
- Learning strategies
- Leadership training
- New hire training
- On-the-job training
- Product development
- Excellent communication
Hobbies and Interests
- Singing
- Playing guitar
- Shooting vlogs
Languages
- Hindi
- English
Personal Information
- Date of Birth: 12/28/99
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Timeline
Regional Training Manager
Colorbar cosmetics
07.2024 - 10.2024
Product Trainer
Quest retail
06.2023 - 06.2024
Makeup Educator/trainer
Lakme academy powered by aptech
08.2021 - 05.2023
Assistant Store Manager
Nykaa luxe
04.2021 - 08.2021
Beauty Advisor
Colorbar cosmetics
03.2020 - 03.2021
B.com - Bachelors in commerce
CCS university
Senior secondary -
uttar pradesh state open school board
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