Divya Singh Bhadouriya
Riwa,Madhya Pradesh
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Office Associate
Radisson Blu indore
07.2024 - Current
- Managed front desk operations including check-ins, check-outs, room allocations, and billing with accuracy.
- Delivered exceptional guest service by addressing queries, resolving issues, and ensuring a smooth guest journey.
- Handled reservation modifications, payments, and guest folios using PMS software.
- Coordinated with multiple departments (Housekeeping, F&B, Engineering) for seamless service delivery.
- Managed guest complaints with professionalism and provided effective solutions.
- Ensured efficient handling of guest luggage coordination with bell desk and concierge.
- Maintained accurate records of room status, arrivals, departures, and special requests.
- Provided personalized service to VIPs, long-stay, and loyalty program guests.
- Trained new trainees and junior associates on SOPs, communication, and guest engagement.
- Ensured lobby management, guest greetings, and smooth flow of operations during peak hours.
Front Office Associate
Taj Cidade Goa
01.2023 - 04.2024
- Assisted in daily front desk operations including check-ins, check-outs, and guest inquiries.
- Supported the front office team in handling guest requests and ensuring prompt service delivery.
- Learned and operated PMS software (Opera/IDS/other) for reservations and billing.
- Provided courteous and professional communication to guests over phone and in person.
- Coordinated with housekeeping and engineering teams for room readiness and guest needs.
Job Training
Riva Beach Resort Goa
01.2022 - Current
- Assisted with check-ins, check-outs, and guest queries.
- Helped guests with information and basic requests.
- Supported front desk team in daily operations.
- Maintained lobby area and followed hotel service standards.
- Handled phone calls and communicated politely with guests.
Internship
Kahna Residence Prayagraj
01.2021 - Current
- Completed Industrial Training from Kanha Residency Prayagraj.
- FoodProduction
- Front Office
- BarTender
- FoodService
Education
BBA - Hotel Management
IES university
01.2021
12th - Commerce
Chakghat High School
01.2017
10th - SSC
Chakghat School
01.2015
Certification
BBA in Hotel Management, IES University, Ratibad Road, Bhopal MP, 2021
Personal Information
Title: Front office Associate
Timeline
Front Office Associate
Radisson Blu indore
07.2024 - Current
Front Office Associate
Taj Cidade Goa
01.2023 - 04.2024
Job Training
Riva Beach Resort Goa
01.2022 - Current
Internship
Kahna Residence Prayagraj
01.2021 - Current
BBA - Hotel Management
IES university
12th - Commerce
Chakghat High School
10th - SSC
Chakghat School