Overview
Work History
Education
Certification
Personal Information
Timeline
SalesAssociate
Divya Singh Bhadouriya

Divya Singh Bhadouriya

Riwa,Madhya Pradesh

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front Office Associate

Radisson Blu indore
07.2024 - Current
  • Managed front desk operations including check-ins, check-outs, room allocations, and billing with accuracy.
  • Delivered exceptional guest service by addressing queries, resolving issues, and ensuring a smooth guest journey.
  • Handled reservation modifications, payments, and guest folios using PMS software.
  • Coordinated with multiple departments (Housekeeping, F&B, Engineering) for seamless service delivery.
  • Managed guest complaints with professionalism and provided effective solutions.
  • Ensured efficient handling of guest luggage coordination with bell desk and concierge.
  • Maintained accurate records of room status, arrivals, departures, and special requests.
  • Provided personalized service to VIPs, long-stay, and loyalty program guests.
  • Trained new trainees and junior associates on SOPs, communication, and guest engagement.
  • Ensured lobby management, guest greetings, and smooth flow of operations during peak hours.

Front Office Associate

Taj Cidade Goa
01.2023 - 04.2024
  • Assisted in daily front desk operations including check-ins, check-outs, and guest inquiries.
  • Supported the front office team in handling guest requests and ensuring prompt service delivery.
  • Learned and operated PMS software (Opera/IDS/other) for reservations and billing.
  • Provided courteous and professional communication to guests over phone and in person.
  • Coordinated with housekeeping and engineering teams for room readiness and guest needs.

Job Training

Riva Beach Resort Goa
01.2022 - Current
  • Assisted with check-ins, check-outs, and guest queries.
  • Helped guests with information and basic requests.
  • Supported front desk team in daily operations.
  • Maintained lobby area and followed hotel service standards.
  • Handled phone calls and communicated politely with guests.

Internship

Kahna Residence Prayagraj
01.2021 - Current
  • Completed Industrial Training from Kanha Residency Prayagraj.
  • FoodProduction
  • Front Office
  • BarTender
  • FoodService

Education

BBA - Hotel Management

IES university
01.2021

12th - Commerce

Chakghat High School
01.2017

10th - SSC

Chakghat School
01.2015

Certification

BBA in Hotel Management, IES University, Ratibad Road, Bhopal MP, 2021

Personal Information

Title: Front office Associate

Timeline

Front Office Associate

Radisson Blu indore
07.2024 - Current

Front Office Associate

Taj Cidade Goa
01.2023 - 04.2024

Job Training

Riva Beach Resort Goa
01.2022 - Current

Internship

Kahna Residence Prayagraj
01.2021 - Current

BBA - Hotel Management

IES university

12th - Commerce

Chakghat High School

10th - SSC

Chakghat School
Divya Singh Bhadouriya