Divya Suresh

Project: CAC Nexus

Team Size: 5

Tool: Service Now and Jira Dashboard

Responsibilities:

• Leading Crisis call, and priority deliverable connects from technical and process end.
• Coordination between multiple teams to fix issue and prepare RCA Document for high priority issues.
• Responsible to maintain steady state of SharePoint Landscape, Monitoring farm health and performance, Monitoring usage and Event Viewer logs.
• Designing and proposing of Migration projects from On-prem to cloud and On-prem to Online using PowerShell scripting and also using tools like Metalogix.
• Led Operation and Delivery of SharePoint Tower managing team size of 5.
• SharePoint day-to-day activities including permission, restore, export/import, and user issue assist.
• Train Level2 resource in SharePoint Administration including work instructions and best practices documentation.
• Assisted with additional requests such as navigational short-cuts, moving content from different sites to one or more depending on structure required, simplifying user permissions and creating unique groups to assign valid accesses, testing and installing custom solutions (apps).
• Trained Site collection users, Power Users, and general users to make best use of SharePoint environment as per their needs.

Project: Liberty Mutual

Team Size: 10

Tool: Remedy and Jira Dashboard

Responsibilities:

• Pivotal point of contact for SharePoint Online transition from client, and reverse KT'ed to the team.
• Managed and handled the SharePoint Online Operations single-handed for couple of months.
• Handled SharePoint Certificate Renewals across Multiple SharePoint Farms.
• Involved in SharePoint 2010 migration site to SharePoint online using Content Matrix tool.
• Worked on migrating Sites, Site Collection, and individual Lists/Libraries from SharePoint 2010 to SharePoint online.
• Modified the existing InfoPath form as per business requirement.
• Escalated & Triage SharePoint issues were handled, coordinating with SharePoint users and ensured resolution is provided at earliest.
• Created out of the box InfoPath forms as per the creative and integrated Workflows for approval.
• Configured the Incoming email functionality for the SharePoint Online Libraries.
• Worked with MS case engineer and resolved bottleneck issues.
• Gathered and analyzed data from various sources including Altiris, SCCM, CMDB, ServiceNow, and Excel. Developed and optimized reports and dashboards using the Power BI platform.
• Developed a self-service dashboard for the sales team resulting in a 40% increase in datadriven decision making.
• Reduced report development time by 50% by implementing best practices and utilizing custom visuals.
• Created custom forms using PowerApps forms, integrated Power BI reports/tiles and dashboards into Canvas Apps
• Involved in data migration using Data Flows

Project: CitiBank, Global Support

Team Size: 6

Ticketing Tool: SNOW (Service-Now)

Responsibilities:

• Supported the project by serving in L3 team.
• Gained knowledge by being a part of Migration from SharePoint 2010 to SharePoint 2013.
• Worked on NetBackup tool for performing Backup/Restore from SQL Tapes.
• Actively participated in COB Activity.
• Written PowerShell Script for weekly activity that reduced manual work of 5-6 hrs.
• Automated the Weekly activity using Excel Macros.
• Shared knowledge with the team members and coordinated well that created good rapport with team.
• Administrating multiple SharePoint 2013 Farms (Dev, QA, and Prod).
• Prepared Documentation on new Issues and resolution, Joiner’s Guide and L3 Task Activity, shared with team as well.
• Received many Appreciation mails from clients for good understanding of the issue and resolving in expected ETA.
• SharePoint day-to-day activities including permission, restore, export/import, and user issues Assist and train Level2 resource in SharePoint Administration including work instructions and best practices documentation.
• Served as a Location (Chennai) SPOC and handled project management related activities.

Project: AMD

Team Size: 10 Ticketing

Tool: SNOW (Service-Now)

Responsibilities:

• Worked on L1 tasks such as Creation of Web-application/ Site Collection and subsites, increasing and configuring Site Collection quota.
• Prepared documentation based on the project requirement (Keep update of Server Inventory / Architectural diagram).
• Coordinated with IT teams to ensure seamless integration between SharePoint infrastructure and other business systems.
• Configured and administered SharePoint servers, maintaining optimal performance and reliability.
• Troubleshot issues with SharePoint sites and applications, resolving problems quickly to maintain productivity.
• Designed user-friendly interfaces for SharePoint sites, improving overall user experience and adoption rates.

Project: Dean Foods , Dallas

Team Size: 2

Ticketing Tool: SNOW (Service-Now)

Responsibilities:

• Perform Daily Administration task and maintain the SharePoint servers in healthy state.
• Good Experience in the basic functionalities of Web Application creation, Site Creation, Site Quota increase, configuring alerts, add/remove site collection administrator and granting permission.
• Have good understanding and investigation on the SharePoint Permission issue and resolved for end-user based on their requirement.
• Proficient Theoretical and Practical knowledge on SharePoint 2013 service application such as Access, App Management, Search Service, UPS, Managed Metadata service.
• Created, configured and administered SharePoint sites and user permission rights.
• Created Sites and Sub-sites within the site collection and accordingly created new Site Permission levels and Groups for SharePoint 2010 site.
• Installed and Uninstalled the Solution Package on the SharePoint environment using PowerShell, and through Central Administration.
• Trained Site collection users, Power Users, and general users to make the best use of the SharePoint environment as per their needs.
• Prepared SOP on Pre-check and Post-check validation and keep update of Run Book to my project.
• Strictly adherence to ITIL process (Incident, Change, Problem and Release Management)