Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Personal Information
Organizational Responsibilities
Timeline
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Divya Topwal

Dehradun

Summary

Dynamic banking professional with expertise in customer care and branch operations. Proven ability in team motivation and manpower utilization to enhance service delivery and operational efficiency.

Overview

4
4
years of professional experience

Work History

Personal Banker Authoraiser

06.2025 - Current
  • Taking off all Retail Branch Banking & Branch operations.

Customer care Executive

HDFC Bank
06.2024 - 06.2025
  • Take care of Teller Counter & CRM.

Coordinator

Lt Colonel Nidhikant Dhyani Law Firm
01.2022 - 03.2024
  • Worked in the legal department.

Education

Master of Arts - Yogic Science

Shri Guru Ram Rai University
Dehradun
01.2023

Graduation -

HNBGU
01.2020

Intermediate -

CBSE Board
01.2017

High School -

CBSE board
01.2015

Skills

  • People management and team building
  • Manpower utilization
  • Team motivation
  • Analytical skills
  • Pressure handling and goal achievement

Hobbies and Interests

  • Net surfing
  • Music
  • Reading failure & success stories
  • Spend time with children & senior citizen

Personal Information

  • Date of Birth: 09/30/00
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Unmarried

Organizational Responsibilities

Encourages more junior innovators to take responsibility for their development within the company., Challenges fellow innovators to progress towards their professional development goals., Suggests areas for improvements in internal processes along with possible solutions., Leads and manages internal teams., Reviews the status reports of team members and addresses issues as appropriate., Sets and manages client expectations., Communicates effectively with clients to identify needs and evaluate., Continually seeks opportunities to increase client satisfaction and deepen client relationships., Consistently acknowledges and appreciates each team member’s contributions., Effectively utilizes each team member to his/her fullest potential., Motivates the team to work together in the most efficient manner., Plans and facilitates regular team activities outside the office.

Timeline

Personal Banker Authoraiser

06.2025 - Current

Customer care Executive

HDFC Bank
06.2024 - 06.2025

Coordinator

Lt Colonel Nidhikant Dhyani Law Firm
01.2022 - 03.2024

Master of Arts - Yogic Science

Shri Guru Ram Rai University

Graduation -

HNBGU

Intermediate -

CBSE Board

High School -

CBSE board
Divya Topwal