PRIYANKA DOBHAL
Dehradun
Summary
Dynamic and multilingual professional with with exceptional teamwork and communication skills. Over 10+ years of diverse experience in working on large-scale projects and handling daily operational requests, customer order management, translation, and financial operations. Proficient in SAP (FICO, SD, MM) with expertise in order creation, claims management, and dispute resolution across global markets. Adept at cross-cultural communication, process improvement, and delivering customer-focused solutions. Effective at prioritizing tasks and meeting deadlines.
Overview
12
12
years of professional experience
Work History
Senior Analyst
Accenture Services Private
06.2024 - 06.2025
- Handle spot-buy purchase requests for the MENA region.
- Manage client, customer and supplier relationship.
- Create and manage purchase requisitions.
- Manage procurement operations, pipelines and creation of RFQs.
- Tools used- Ariba, SAP, Service Now.
Executive Assistant
Brahmos Aerospace Private Limited
08.2022 - 05.2024
- Technical Translation of manuals.
- Translation and Interpretation for meetings and conferences.
- Assisting Russian Engineers in factory visit.
Customer Order Specialist
Care Stream India Pvt. Limited
12.2019 - 03.2022
- Manage all customer orders for media and equipment for Russia, Benelux, Nordics, Spain, and Portugal,
- Process C4C equipment orders in SAP. (Opportunity status, booking dates, requested delivery dates, etc).
- Manage E-shop orders in SAP and support customers on E-shop-related issues.
- Create internal orders in SAP (FOC, IUJ, Samples, Events, etc).
- Interact with Supply chain and Logistics for product availabilities and delivery issues and inform customers accordingly.
- Create financial documents in SAP (Proforma invoices, Rebates, Deferrals, Adjustments, Credit notes, Debit notes.)
- Escalate to Sales Operations new account creation, missing customer information, pricing issues etc to get issues resolved at Master data level in SAP.
- Manage customer claims and returns for Media and Equipment. Coordinate with Sales/ Service/ Sales Ops/ Finance/ Inventory to seek necessary approvals as per the approval matrix.
- Assist Logistics by sending open order reports to clients and keep a check on stock availability.
Senior Specialist
Maersk Global Service Centres India Pvt. Limited
07.2018 - 12.2019
- Co-ordinate with Russia based Sales Team, Customer Service Team and Finance Team to provide end to end solution to customer disputes and claims on Freight and Demurrage and Detention invoices for rates or free time.
- Picking up disputes via e-ticketing system (Palantir) and reviewing other systems: order handling (GCSS), container movement tracking (RKEM) & Demurrage and Detention charge and free-time calculation (CXED, EDDI2), customer set up & invoice in SAP and validating contract details, checking freight rates and quotations (AFLS), to resolve a dispute.
- Daily support and issue resolution via emails and calls & procuring a PTP from customer on invoices that are due.
- Russian language-specific assistance- translations, drafting e-mails, Rejection templates.
- Maintain the SLA for Disputes for Russia and Eastern European region by ensuring timely resolution.
- Improve customer experience through root cause analysis of recurrent issues and one-time resolutions.
- Voice calls to customers in Russia to align the rejected dispute cases and aligning the invoices for payments.
Russian Instructor
Second Tongue Language Institute & Classes
01.2018 - 07.2019
- Teaching Russian language to professionals from varied backgrounds in accordance with the international certification.
Accounting Analyst
Metro Global Business Services Pvt Ltd
10.2016 - 01.2018
- Expertly handled Accounts Payable and all the financial ad - hoc request providing critical support for high priority and for intra company vendor’s invoices in SAP.
- Effectively managed all vendor accounts for Metro AG Bulgaria & Russia region clients.
- Run the governance pack for process improvement monthly, Month end, quarter - end, year - end closing activity.
Graduate Teaching Assistant
Jawaharlal Nehru University
09.2015 - 04.2016
- Taught Remedial classes to first year students focusing on the academically weaker students.
- Helped all the students to clear their final exams.
Guest Lecturer
Bharti College
09.2014 - 03.2015
- Taught Certificate course to BA first year students managing all classroom assignments, student needs and record keeping.
- Promoted fast learning development by implementing classroom games and outdoor recreational activities.
- Assisted students of all ability levels develop life-long learning skills and good study habits.
- Administered assessments to determine each student’s specific educational and social needs.
Digital Content Associate
Amazon Development Centre
06.2013 - 08.2014
- Worked for Kindle content operations team, responsible for conversion of physical books into electronic format for kindle devices.
- Handled conversion of the Russian books and performed audits on the converted files.
- Conducted the Russian round of interviews to hire parallel team in Slovakia and in India.
- Helped the team with language related queries.
- Helped in documentation of Standard Operating Procedures (SOP) for the Russian conversions.
Education
Master of Arts - Russian
Jawaharlal Nehru University
New Delhi05.2013
Bachelor of Arts - Russian
Jawaharlal Nehru University
New Delhi07.2011
Class XII - undefined
Doon Valley Public School
Dehradun, UK05.2007
Class X - undefined
Doon Valley Public School
Dehradun, UK05.2005
Skills
- SAP FICO
- SAP SD
- SAP MM
- Procurement-Spot Buy
- Russian Interpretation/Translation
- Dispute/Claims resolution
- Order Creation and Order management
- Return management
- Client relationship management
Timeline
Senior Analyst
Accenture Services Private
06.2024 - 06.2025
Executive Assistant
Brahmos Aerospace Private Limited
08.2022 - 05.2024
Customer Order Specialist
Care Stream India Pvt. Limited
12.2019 - 03.2022
Senior Specialist
Maersk Global Service Centres India Pvt. Limited
07.2018 - 12.2019
Russian Instructor
Second Tongue Language Institute & Classes
01.2018 - 07.2019
Accounting Analyst
Metro Global Business Services Pvt Ltd
10.2016 - 01.2018
Graduate Teaching Assistant
Jawaharlal Nehru University
09.2015 - 04.2016
Guest Lecturer
Bharti College
09.2014 - 03.2015
Digital Content Associate
Amazon Development Centre
06.2013 - 08.2014
Class XII - undefined
Doon Valley Public School
Class X - undefined
Doon Valley Public School
Master of Arts - Russian
Jawaharlal Nehru University
Bachelor of Arts - Russian
Jawaharlal Nehru University
LINKEDIN PROFILE
- Https://www.linkedin.com/in/priyankadobhal
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