Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Affiliations
Timeline
Generic
Divya Tripti

Divya Tripti

Bangalore

Summary

Results-driven professional with extensive experience at Amazon India, excelling in compliance audits and process optimization. Proven expertise in SQL reporting and people management, leading high-impact projects that enhanced operational efficiency and seller satisfaction. Adept at mentoring teams and fostering stakeholder collaboration to drive continuous improvement and achieve business objectives.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Product Compliance Senior Associate-Audits and Insights Team

Amazon India
Bangalore
02.2024 - Current
  • Conducted in-depth audits to ensure compliance with policies, and regulatory requirements.
  • Analyzed audit findings to identify trends and areas for process improvement.
  • Collaborated with stakeholders to drive policy refinements, and enhance operational efficiency.
  • Led high-impact projects focused on process automation, achieving defect reduction, and improved seller experience.
  • Engaged cross-functional teams to address compliance issues and streamline workflows.
  • Provided subject matter expertise, guiding team members through complex escalations.

Seller Support Associate-CRS

Amazon India
Bangalore
03.2022 - 02.2024
  • Provided guidance and support to sellers via email, chat, and phone regarding account issues.
  • Investigated and resolved seller concerns, including payment disputes and shipping problems.
  • Educated sellers on Amazon policies to ensure compliance with platform regulations.
  • Developed extensive knowledge of Amazon products and tools to assist sellers effectively.
  • Identified process improvement opportunities within Seller Support for operational efficiency.
  • Assisted sellers with reimbursement, payment issues, and item detail page updates.
  • Collaborated with cross-functional teams to address complex seller challenges comprehensively.
  • Gathered seller feedback to identify trends and communicate issues to internal teams.

DIGITAL MARKETING EXECUTIVE

Grayhats IOT Smart Home
Bangalore
04.2021 - 03.2022
  • Formulated solution-oriented execution plans using Google Analytics and internal reporting data.
  • Established strong client relationships to enhance Marketing service offerings.
  • Directed Marketing projects from planning through schedule management to implementation.
  • Designed targeted email campaigns focusing on key customer segments.
  • Developed daily operations plans, including delivery routes and employee assignments.
  • Implemented promotional strategies to boost operational effectiveness.
  • Collaborated with cross-functional teams to align marketing efforts with business objectives.
  • Monitored competitors' activities to maintain market competitiveness.

Team Leader

TITAN COMPANY LTD
08.2018 - 03.2021
  • Managed a team of 14, ensuring achievement of SLAs and quality targets.
  • Responsible for designing live chat bot architecture, tech support for Titan watches, and Tanishq.
  • Collaborated with live chat team to develop standard operating procedures.
  • Identified training needs through call audits and performance reports.
  • Coached and mentored agents on category prioritization and expertise development.
  • Conducted monthly operational reviews to assess performance metrics.
  • Documented progress and provided specialized expertise to team members.
  • Delivered daily performance reports to managers at shift end.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.

Education

Masters in Marketing -

PES University
Bangalore
07.2018

Bachelors in Business Administration -

Cimage College
Patna
09.2015

Skills

  • Microsoft Excel
  • Training and mentoring
  • Project management
  • Analytical skills
  • Customer relationship management
  • SQL reporting
  • People management
  • Data analytics
  • Communication skills

Certification

Pursuing Lean Six Sigma Green Belt

Languages

Hindi
First Language
English
Proficient (C2)
C2

Affiliations

  • Experienced in commercial modeling, with multiple brand shoots
  • Trained team members on audit processes, including PCR, and CCR cases
  • Managing full-time work alongside structured upskilling through online courses
  • Planned and executed themed personal events and celebrations

Timeline

Product Compliance Senior Associate-Audits and Insights Team

Amazon India
02.2024 - Current

Seller Support Associate-CRS

Amazon India
03.2022 - 02.2024

DIGITAL MARKETING EXECUTIVE

Grayhats IOT Smart Home
04.2021 - 03.2022

Team Leader

TITAN COMPANY LTD
08.2018 - 03.2021

Masters in Marketing -

PES University

Bachelors in Business Administration -

Cimage College

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Divya Tripti