Divya Turaga

Product: Saviynt EIC

• Strong knowledge and hands-on implementation of duplicate identity management using Saviynt.
• Working knowledge on AD Group management.
• Good knowledge and hands-on experience on Saviynt with ServiceNow integration for access request fulfillment and incident management using REST APIs.

Product: CyberArk; Role; Delivery Manager

• Led end-to-end delivery of L3 support including incident resolution, root cause analysis, and change implementation for CyberArk PAM systems.
• Developed and maintained operational documentation, runbooks, and troubleshooting guides specific to CyberArk components.
• Monitored system health metrics and implemented proactive measures to up the password compliance from 60% to 97%
• Ensured team has worked for onboarding more 4k+ accounts to CyberArk using automated scripting.

Product: IdentityXpress; Role: Product Manager

• Created user stories and supported in building the prompts required for building GenAI for Application Onboarding.
• Led the release management of product deliveries across multiple giant customer as a part of customer adoption.
• Maintain product backlog, release management, help in defining the product roadmaps, own the JIRA board as both scrum master and product manager, run sprint meetings, retrospection & documentation.

Role: Building Managed Services Practice

• Led the setup of a Managed Services model for IAM covering forecasting, planning, delivery, documentation, and team readiness.
• Prepared slide decks and documentation for client onboarding, service introductions, and reviews.
• Trained L1 analysts on IAM tools, ticket triage, monitoring, and daily operations.

Product: Simeio Identity Orchestrator; Role: Product Manager for Application Onboarding Feature

• Authored user stories and acceptance criteria for key features for App Onboarding
• Acted as the bridge between product management, engineering, and IAM operations.
• Delivered demos, created product documentation, and provided onboarding playbooks for internal teams and customers.
• Played key role in the customer adoption and enabling sales and pre-sales teams

Product: Saviynt Access Manager; Role: Technical Lead

• Spearheaded the setup and structuring of the Identity Warehouse in Saviynt for a customer environment with 7K+ users.
• Designed and launched certification campaigns including Manager certifications and enabled customers with certification process by conducting workshops till certification completion.

Role: IGA Practice Manager

• Played crucial role in building the IGA Practice in the organization that includes developing various templates required for Requirements Gathering workshops, Functional & Non-Functional Requirement Documents, Go-live checklist for production go-lives for App Onboarding, Access Certifications Best Practices guides for new organizations.

Product: Simeio Identity Orchestrator; Role: Product Analyst for Application Onboarding Feature

• Engaged with practice directors, security architects, app owners, and operations teams to capture onboarding pain points and translate them into product features.
• Documented functional and technical requirements for App onboarding.
• Collaborated with product and engineering teams to define reusable templates and provisioning logic for onboarding connected and disconnected applications to Saviynt.
• Created test plans and conducted end-to-end validation of onboarding flows using Saviynt’s identity repository, account correlation, and access import functions.
• Led UAT sessions with app teams and triaged onboarding failures or integration issues.

Product: Saviynt Access Manager; Role: Factory Lead

• Led the Saviynt Application Onboarding Factory initiative, delivering 100+ disconnected applications and 20 connected applications using DB, REST, and Active Directory connectors.
• Conducted detailed workshops with customer stakeholders to gather functional and security requirements, standardize onboarding templates, and define access request policies.
• Transformed traditional/manual onboarding processes to automated and policy-driven onboarding via Saviynt, reducing onboarding time by 60% and increasing audit compliance.
• Designed and configured dynamic Access Request Forms with Saviynt’s form builder, including field-level validations, conditional visibility, and entitlement-based rendering.
• Created and customized approval workflows in Saviynt.
• Worked with Saviynt DDF configurations for accurate mapping of account and entitlement attributes and correlation logic.
• Led the first-ever launch of User Manager certification campaigns for the customer using Saviynt, enabling business managers to review and validate access.
• Developed and delivered Saviynt Analytics-based custom dashboards and daily reports to track certification status.
• Enabled the customer to achieve 90% user certification coverage within the campaign period.

Product: Saviynt Access Manager; Role: Implementation Engineer for Application Onboarding

• Custom Saviynt Forms for access requests with dynamic field rendering and conditional logic.
• Worked on Onboarding Applications in Factory Model and accounted to onboarding 40+ disconnected applications & 7 Connected Applications using DB Connector
• Enabled onboarding of non-standard/disconnected applications by using DDF to process flat file-based imports and map application fields to Saviynt schema.

Product: SUN Identity Manager; Role: Implementation Lead

• Designed and implemented end-to-end lifecycle management for non-employees (contractors, vendors, affiliates), including custom workflows for onboarding, and deactivation based on HR/contractual data feeds
• Integrated SAP ECC with Sun IDM via SAP connector for user provisioning, de-provisioning.

Product: SUN Identity Manager; Role: Implementation Engineer

• Developed rules, forms, and workflows using XPRESS scripting and XML to automate Joiner-Mover-Leaver (JML) lifecycle processes.
• Designed and implemented provisioning and reconciliation connectors for enterprise applications such as Active Directory, LDAP, SAP, and Lotus Notes using Sun IDM’s connector framework.