Divya Krishnan
Bengaluru,India
Summary
Information Technology Professional owning 11+ years of experience including System Administration, Project & Team Management. Adept at overseeing the infrastructure, system support, security services including IAM (Identity & Access Management) with the focused delivery of technical solutions. A dexterous leader in directing operations, maintenance, and supporting complex systems & developing creative business solutions. Proficient in working with cross-functional and multinational teams with the ability to prioritize, assign, and manage tasks on time, and interact with clients across hierarchical levels for smooth project execution.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Identity Operation Engineer
Raytheon Technologies (RTX)
Chennai, India
04.2023 - Current
- Resolved complex issues, applying troubleshooting and critical thinking to address numerous technical solutions.
- Hands on experience in Sailpoint tool, LDAP, Active directory.
- Proficient in handling Importing and Exporting of users in LDAP
- Supervised and managed team of 3, ensuring that excellent customer service was provided to all customers
- Handled process of updating/modifying attributes for users in Sailpoint
- Management of Identity and Access Management services including password management, SSO, Active Directory and authentication
- Trained and shared knowledge with IAM team members
- Provide timely and concise status to customers and team members for engagements
- Experienced in Handling Joiner, Mover, Leaver, SOX Certification, etc
- Management of Role based access control, Provisioning, deprovisioning process for users.
Senior Engineer - Cloud & Infra Services
LTIMindtree
Chennai, India
01.2020 - 04.2023
- Acted as Subject Matter Expert (SME) and point of contact for escalated queries and concerns for team of engineers.
- Proficiently handling compliance control & SOX audits
- Testing & troubleshooting access related incidents in Service Now
- Frequently monitoring & carrying out incidents/requests on Service Now
- Assisting & guiding team on access-related issues
- Overseeing functions related to IAM controls, policies, and standards
- Determining opportunities for improvement related to provisioning/de-provisioning accesses
- Hands-on experience on applications like RACF, Oracle EBS, etc.
- Hands-on experience on applications like Mainframe, Active Directory
- Proficiently handling Re-certification process.
Senior System Engineer
Infosys Technologies
Chennai, India
11.2014 - 01.2020
- Reviewed user's access to applications and acted according to work status
- Handled termination, transfer, name change process for client
- Monitored and troubleshot incidents/requests raised by clients & users
- Promptly resolved client queries in professional and effective manner
- Ensured projects are being delivered on time with utmost quality
- Devised accurate weekly reports for clients
- Handled various processes in applications like Mainframe, Power Plan, Active Directory, etc.
- Handled details of transferred users getting transferred into company
- Correlated with varied teams to review their work
- Handled process of On-boarding & off boarding users
- Handled provisionig and de-provisioning of access for users from application & database
- Reviewed reports of applications like Mainframe, Oracle, Power Plan, etc.
- Handled requests on time and resolved customer queries
Education
Master of Business Administration - International Business
Loyolla College (PULC)
India 11.2021 - 10.2023
Bachelor of Science - Computer Science
Anna Adarsh College For Women
India 06.2011 - 04.2014
Skills
- Identity Access Management
- Networking
- Mainframe
- SQL
- ITIL
- ITSM
- Service Now
- Sailpoint
- Process management
- Teamwork and collaboration
- Analytical thinking and Problem solving
Languages
English
Fluent
Tamil
Fluent
Malayalam
Intermediate
Certification
Certified SC-900 Microsoft Security, Compliance, & Identity Fundamentals
Course completed Cisco certified Network Associate (CCNA)
Certified Information Technology Infrastructure Library (ITILv4)
Timeline
Identity Operation Engineer
Raytheon Technologies (RTX)
04.2023 - Current
Master of Business Administration - International Business
Loyolla College (PULC)
11.2021 - 10.2023
Senior Engineer - Cloud & Infra Services
LTIMindtree
01.2020 - 04.2023
Senior System Engineer
Infosys Technologies
11.2014 - 01.2020
Bachelor of Science - Computer Science
Anna Adarsh College For Women
06.2011 - 04.2014