Lakshmi Mallya
Associate, IdentityAccess Management
Bengaluru,karnataka
Summary
Competent IT professional with overall 9 years of experience in previously sectors including U.S Mortgage foreclosed properties, customer support Executive and currently with Identity and Access management field as an associate across all the regions.
Creative self-starter with very effective communication skills, strong customer service skills and a proven record of excellent performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Identity and Access Management
Kyndryl Solutions Pvt Ltd
Bangalore
02.2020 - Current
- Worked on globally for Personal and functional ID accounts for creating the id, deleting, modifying across multiple systems and applications which includes on-boarding/off-boarding for all the users through ISIM, Identity Provisioning tools.
- Provided samples for auditing emails to ensure Sarbanes Oxley compliance as per secondary control team instructions.
- Consistently met deadlines and requirements for all production work related issues on various tasks and followup with L3 team for requests submitting via backend tool and tracking them.
- Dealt with bulk requests in UK automated task id by using RACFplex systems for which emails come from ASO router to the respective task id folders.
- Worked on QEV, CBN and owner identification on ASO mainframes and UK automated process on D06 and MWW servers migrated to outlook to check if there were any discrepancies found in the user id’s and providing all the necessary screenshots via email.
- Performing day to day activities on IGA Canada Active directory for creation, deletion, and modification of all users on WSSDOM and WSSDOMTEST Windows servers by adding groups, adding job title, Gecos update, office information and moving id to WSS Users group
- Provided support on all the emails flown to task id including linking the task id to the correct serial no provided by the user, change of ownership requests on a regular basis to reflect in all our systems.
- Helped in restoring the deleted id's in scenarios where user have rejoined.
- Provided support to the users by coordinating with the AT&T team for all the MNS ID creation, adding user id to the application by providing mirror id and issuing access for the BOOT application.
- Coordinated for the appropriate manager approvals required while processing all the requests on a day to day basis.
- Worked on creation, deletion, modification on day-to-day basis by providing support to all end users across the globe via service now tickets within the SLA.
- Worked on generating passwords from password tool for the users.
- Kept customers informed about issue resolution progress and provided estimated times of resolution on ongoing basis through emails and tickets.
- Transferred ticket to the appropriate queue in service now tool.
- Worked on lotus notes basic configuration from D06 server to MWW server for the task ids within our scope of support.
- Coordinated with the L3 team for recertification for all the expired certificate user issues.
- Worked on resetting the password on lotus notes for various task id's and sending them via confidential separate email.
- coordinated with the server team for advance level access for the functional ids requests received from the end users.
Mortgage Associate
Altisource Business Solutions Pvt Ltd
Bengaluru
09.2015 - 12.2019
- Input all the customer related data entry from beginning to handover of the foreclosed properties across the USA regions.
- Ensured all the checks were completed from the underwriter team.
- Prepared manually Mortgage Closing Disclosures (CD'S) to ensure the correct data was sent to the borrowers by coordinating with the seller.
- Verified the accuracy of all information on mortgage documents.
- Confirmed if the property owned any liens, had any assessments and any utility balances.
- Prepared all documentation with the county/city for permit application.
- Managed disbursements, cut and processed checks and mailed correspondence.
- Served as the main point of contact between the seller and the buyer for all foreclosed properties across U.S regions.
Customer Service Executive
Concentrix India Pvt Ltd (Flipkart process)
Bengaluru
08.2014 - 09.2015
- Excelled as the best performer in all the quality audit conducted by the company.
- Helped customers to place order over the call on a regular basis based on their requirement.
- Served as a single point of contact for all the customers for all types of queries and resolutions.
- Ensured to provide timely response without breaching any SLA.
- Developed classroom training curriculum and mentoring program for new Help Desk Analysts.
- Addressed customer service escalations on high priority to save customer relationships.
- Maintained a excel inventory of the customer issues and status for the same.
Education
Bachelors of Commerce (HR,Finance)
Mangalore University
Karnataka05.2014
Skills
- Identity Access Management
- Service now tool
- Basics of AWS Cloud
- Basics of Active Directory
- Basics of windows, linux
- ISIM, Ereg, Identity provisioning tool
- Basics of User Experience (UX) Design
- Customer oriented skills
- Basics of Excel
- Managed Network Services
Highlights
- Identity& Access Management
- Basics of AWS Cloud,Windows,Linux
- Service now
- Customer Service Standards
- Team player
- Basics of Active Directory
- Excellent Communication Skills
- Basics of User Experience skills (UX Design), Figma
- Active Listener
- ISIM Tool
- Mortgage
- Empathy
Certification
AWS Cloud Practitioner
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Konkani
Bilingual or Proficient (C2)
Marathi
Beginner (A1)
Tulu
Elementary (A2)
Marital Status - Married
Married
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield
Timeline
Identity and Access Management
Kyndryl Solutions Pvt Ltd
02.2020 - Current
Mortgage Associate
Altisource Business Solutions Pvt Ltd
09.2015 - 12.2019
Customer Service Executive
Concentrix India Pvt Ltd (Flipkart process)
08.2014 - 09.2015
Bachelors of Commerce (HR,Finance)
Mangalore University
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