Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
DIVYA KAUR CHAUHAN

DIVYA KAUR CHAUHAN

Delhi

Summary

Results-oriented operations executive with a strong background in procurement, leadership, business management, and client relations support. Expertise in financial management and strategic planning, leading to significant profit generation. Committed to driving organizational growth through meticulous attention to detail and operational excellence.

Overview

7
7
years of professional experience

Work History

B2B Procurement Operations Executive

EXL services
02.2023 - Current
  • Managed daily operations to ensure efficient workflow and service delivery.
  • Coordinated with other departments such as accounting, legal, logistics and IT to facilitate smooth procurement process.
  • Oversaw contract execution processes, ensuring timely approvals and signatures.
  • Designed customized training programs for diverse client needs.
  • Trained new team members on quality control protocols and procedures.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Sr. CS Specialist

Majorel
09.2021 - 06.2022
  • Coordinated bookings for various events and client requirements.
  • Collaborated with clients to understand their booking needs and preferences.
  • Assisted customers with inquiries and product information through various communication channels.

CSA

Tech Mahindra
08.2019 - 08.2020
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

CSA

Live Digital
09.2018 - 08.2019
  • Worked with cross-functional teams to achieve goals.
  • Managed customer inquiries through phone and email channels.
  • Enhanced customer satisfaction by actively listening to concerns and suggestions.

Education

PGDBA - Human Resources Development

Symbiosis Centre For Distance Learning
Pune
12-2022

B.A. - ENGLISH (HONS)

SOL, Delhi University
New Delhi
08-2018

Higher Secondary School - Commerce

CBSE BOARD
New Delhi
05-2014

Skills

  • Communication skills
  • Adaptability under pressure
  • Self-motivation
  • Eagerness to learn
  • Organizational skills
  • Creative problem-solving
  • Procurement expertise
  • Team collaboration
  • MS Office

Accomplishments

  • Excelled in both English and Punjabi languages at the 10th grade level
  • Proven track record of winning positions and participating in sports events at various levels
  • Performed in several theater plays, developing stage presence and confidence
  • Participated in bilingual debates (English and Punjabi), developing strong communication and critical thinking skills

Languages

Hindi
Native language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2

Timeline

B2B Procurement Operations Executive

EXL services
02.2023 - Current

Sr. CS Specialist

Majorel
09.2021 - 06.2022

CSA

Tech Mahindra
08.2019 - 08.2020

CSA

Live Digital
09.2018 - 08.2019

PGDBA - Human Resources Development

Symbiosis Centre For Distance Learning

B.A. - ENGLISH (HONS)

SOL, Delhi University

Higher Secondary School - Commerce

CBSE BOARD

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DIVYA KAUR CHAUHAN