Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Divya Lakshmi Murali

Bangalore

Summary

Strategic Product Manager with 5+ years driving data-centric product initiatives in enterprise environments, driven by 14+ years of combined experience in Product Management, Quality Assurance, and Developer Productivity tools. Proven success in roadmap ownership, and leading cross-functional teams to deliver developer-focused solutions that enhance productivity and business outcomes. Skilled at translating complex data insights into actionable strategies and operational excellence.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Product Manager

Infosys Ltd.
06.2024 - Current
  • Owned product roadmap for an enterprise banking solution (Finacle), aligning vision with business strategy and developer productivity goals.
  • Delivered an AI-driven documentation assistant within the analytics platform, allowing developers to ask functional questions and receive instant, accurate responses from product docs, cutting support turnaround times by 12 hours per request.
  • Conducted CSAT/NPS analysis, identifying key pain points and defining targeted improvement plans that improved partner satisfaction.
  • Led cross-functional collaboration across time zones, aligning with tech leads, architects, and scrum teams on backlog prioritization.
  • Designed business cases and ROI projections for strategic enhancements, influencing leadership buy-in.
  • Mentor team members, define acceptance criteria, review demos, and ensure delivery quality meets stakeholder expectations.

Quality Assurance Manager

Infosys Ltd.
03.2020 - 05.2024
  • Directed QA strategy for banking CRM, loan origination, and service request modules, ensuring fewer than 10 defects per release after rigorous testing cycles.
  • Collaborated with product owners and RTEs to streamline SDLC processes, improving release quality and velocity.
  • Drove automation adoption and metrics reporting, enabling data-led release readiness decisions.
  • Mentored an 8–10-member team, fostering skill growth in cross-module functionalities and developer tool proficiency.

Product Technical Lead

Infosys Ltd.
09.2014 - 02.2020
  • Partnered in PI planning & Agile ceremonies, translating business needs into technical requirements and test coverage plans.
  • Spearheaded API automation with TOSCA, achieving 90%+ regression coverage and creating 3,200+ automated test cases.
  • Provided SME guidance on product functionality and testing best practices for cross-domain teams.

Test Analyst / Software Engineer

Infosys Ltd.
Thales
01.2005 - 01.2014
  • Delivered end-to-end test planning and execution in high-compliance environments.
  • Developed tools, managed configuration, and maintained quality governance for mission-critical systems.

Education

Bachelor of Engineering -

Thiagarajar College of Engineering
Madurai

Skills

  • Product Strategy & Roadmap Ownership
  • Data Analytics & Business Intelligence
  • Developer Productivity Toolset: Jira, GitHub, Jenkins
  • Agile & Scrum Product Delivery
  • Stakeholder & Partner Management
  • Requirements Definition & Prioritization
  • CSAT/NPS Analysis & Data-Driven Decision-Making
  • API Testing & Automation (Tosca, Selenium, Postman)
  • Cloud & CI/CD Environments (Docker, Azure, Kubernetes)

Certification

  • Microsoft Fabric Analytics Engineer Associate
  • SAFe 4 Certified Product Owner/Product Manager
  • ISTQB Foundation Level
  • Tricentis Tosca Certified

Timeline

Product Manager

Infosys Ltd.
06.2024 - Current

Quality Assurance Manager

Infosys Ltd.
03.2020 - 05.2024

Product Technical Lead

Infosys Ltd.
09.2014 - 02.2020

Test Analyst / Software Engineer

Infosys Ltd.
01.2005 - 01.2014

Bachelor of Engineering -

Thiagarajar College of Engineering

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Divya Lakshmi Murali