Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jessica Manuel

Jessica Manuel

Project/Product Manager with Agile Expertise
Hyderabad,Telangana

Summary

US Healthcare IT Professional with 16+ years of experience in Product Management, Project Management, Agile Delivery, and Software Development across U.S. healthcare domains. Demonstrated leadership as Product Manager, Product Owner, Delivery Lead, Scrum Master, and Business Analyst with expertise in TriZetto Facets and a strong record of driving product vision, customer satisfaction, and cross-functional collaboration. Experience includes leading teams both offshore and onsite (Minneapolis, Optum), aligning product strategy with business goals.

Overview

17
17
years of professional experience
3
3
Certifications

Work History

Product Manager / Delivery Lead

Optum Global Solutions
01.2023 - Current
  • Spearheaded end-to-end product delivery for enterprise Dental platform enhancements, regulatory compliance features, and modernization initiatives.
  • Collaborated closely with stakeholders, business users, and engineering teams to define product vision, strategy, and success metrics.
  • Owned and managed product roadmap, prioritized backlogs, and ensured alignment with business goals and user needs.
  • Directed cross-functional Agile teams across geographies, overseeing PI planning, sprint reviews, and continuous delivery processes.
  • Delivered high-impact features including Clinical Tool Enhancements, Dental Case Management, CMS Encounter File Integration, and enterprise security remediations.
  • Represented the product in leadership meetings, demos, and release discussions; ensured the delivery of customer-focused and quality-driven releases, with near-zero defects.
  • Acted as a bridge between business and tech teams, driving product adoption, customer satisfaction, and delivery velocity.

Associate Software Engineering Lead / Product Owner

Optum Global Solutions
01.2020 - 01.2023
  • Served dual roles as Product Owner and Scrum Master for Dental Enhancement programs.
  • Successfully implemented Zelis Claims Processing and E-Delivery, resulting in cost savings of $4M and improved environmental impact.
  • Defined user stories, managed product backlog, and conducted sprint reviews to ensure alignment with business expectations.
  • Delivered 20–25 business enhancements annually with high stakeholder satisfaction.
  • Contributed to innovations such as Digital ID Transformation and Medicaid Compliance Enrollments.

Associate Lead – Product Engineering

Optum Global Solutions
08.2012 - 01.2020
  • Managed ACA accumulator exchange programs and Medicare EOB product designs.
  • Facilitated requirement analysis, UI/UX design, and end-to-end development.
  • Acted as liaison for onsite production support in Minneapolis; prioritized incidents and enhancements to minimize downtime and improve efficiency.

Senior Software Engineer

Optum Global Solutions (via UST Global)
08.2010 - 08.2012
  • Played key role in Paperless EOB transformation; supported UHC global solutions for expatriate claims.

Software Engineer

Cognizant Technology Solutions
10.2008 - 12.2010
  • Delivered ETL extracts and business enhancements for the WellPoint client. Wellpoint Client.
  • Experience in supporting system upgrades with end to end infra and software updates.

Education

Master of Computer Applications -

JNTU

Skills

US Healthcare Domain Expertise

Product Strategy & Roadmap Ownership

Agile Project Management & Scrum Leadership

End-to-End Delivery & Onsite-Offshore Coordination

Stakeholder Management & Product Lifecycle Ownership

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Certification

Certified Safe Agilist

Timeline

Product Manager / Delivery Lead

Optum Global Solutions
01.2023 - Current

Associate Software Engineering Lead / Product Owner

Optum Global Solutions
01.2020 - 01.2023

Associate Lead – Product Engineering

Optum Global Solutions
08.2012 - 01.2020

Senior Software Engineer

Optum Global Solutions (via UST Global)
08.2010 - 08.2012

Software Engineer

Cognizant Technology Solutions
10.2008 - 12.2010

Master of Computer Applications -

JNTU

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Jessica ManuelProject/Product Manager with Agile Expertise