Divya Nambur G

Description:

As part of a banking project, I led the development of an API designed to fetch reward points for credit card holders. The API specifically targeted holders of two credit cards, namely the Cathy Specific Visa Card. The primary objective was to enable these cardholders to accrue reward points based on their transactions, particularly focused on fuel and food purchases.

Technologies Used:

• Programming Language: Java
• Web Technologies: RESTful API
• Database Management: PostgreSQL
• Tools and Frameworks: Spring Boot
• Version Control: Git

Responsibilities:

• Conducted a comprehensive analysis of business requirements, translating them into precise technical specifications.
• Architected and developed the API utilizing Java Spring Boot framework, ensuring scalability, and robustness.
• Collaborated closely with cross-functional teams including business analysts, UX/UI designers, and testers to guarantee smooth functionality.
• Implemented stringent error handling and data validation protocols to fortify reliability and data integrity.
• Executed thorough testing procedures encompassing unit testing, and system testing to validate the API's functionality and performance.
• Prepared meticulous documentation outlining API endpoints, parameters, and usage instructions for both internal and external stakeholders.
• Provided continual support and maintenance, promptly addressing any issues or enhancements related to API functionality.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Organized and detail-oriented with a strong work ethic.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.

SoftwareOne:

• Defining Service Level Agreements SLAs , notifications, and reports.
• Created catalog client scripts and UI policies to make client side changes.
• Create many standard workflows which are being reused and propagated.
• Responsible for creating homepages including basic reporting and dashboard presentation.
• Created New Business rules, Script includes, UI actions , Data policies.
• Worked on the Service Catalog options, UI policies, UI actions Catalog client script and variables.
• Streamlined business processes for improved workflow management through the customization of ServiceNow forms and fields.

Bajaj Finserv:

• Managing client scripts, UI policies, UI actions and Data policies.
• Performing core configuration tasks including system policies, business rules and client scripts.
• Creating Workflow activities and approvals. Implement
  new workflows that use a variety of activities to understand how records are generated from workflows
• Investigating performance issues, learn troubleshooting tools, and use system logs to find issues
• Enhanced system efficiency by developing and implementing ServiceNow applications and modules.
• Reduced incidents resolution time by creating custom scripts to automate routine tasks and improve overall service delivery.