DIVYANG PATEL
Area Service Manager - Sale and Service Gujarat.
Ahmedabad
Summary
Professional Summary:
- Responsible for sales and service area.
- Technical Support.
- Dealer Business Development.
- Customer Service Management and Measurement.
- Customer Complaint Redressal System.
- Product feedback and implementation of field fix.
- Spare Parts Management.
- Network Expansion and development.
- Workshop productivity and Service promotion.
- Warranty Support and analysis.
- Implementation of SOP.
- On Job Training.
- Sales Support through service
Overview
17
17
years of professional experience
3
3
Languages
Work History
Area Service Manager
Mahindra Two Wheeler Division
09.2013 - Current
- Directly handling Gujarat for Sale and Service.
- Customer Service Management and Measurement
- Robust Customer Complaint Redressal System
- Product feedback and implementation of field fix
- Spare Parts Management
- Network Expansion and development
- Channel Manpower Availability and development
- Attending the customer complaints and within lead time close response and resolution.
- Connect with LGO and providing product details.
Service Executive
AMW Motors Ltd
09.2007 - 09.2013
- Monitoring and facilitate retro fitment activity & coordination between field.
- Warranty & FSC training to Dealer persons. Warranty & FSC claims audit & checking.
- Recon Process.
- Handling Dealers (Mehsana) by providing Complete Satisfaction to Customer by the support of an Authorized Service Centre & site.
- Co-ordinate with Sales team for jointly visits at Customer end for customer support.
- Carry out Service Activity Programs such as Customer's Meet, Vendor's Meet and Service Camp's.
- Network built up by Opening ASC at above 100kms range, monitored by Dealer & also providing the Training program to ASC to carry out normal Breakdown to reduce the Down time & satisfy the customer.
Education
Diploma In Automobile Engineering
MLIDS
Bhandu,Mehsana,Gujarat05.2007
Skills
Accomplishments
- 5 Spot Award in Mahindra Two Wheeler
- 3 Excellence Award in Mahindra Two Wheeler
Career Timeline & Projects
Career Timeline
Area Service Manager
Mahindra Two Wheeler Division, Ahmedabad
Sep-13 to Present
Service Executive
AMW Motors Ltd
Sep-13 to Sep-13
Projects
Implemented FSC,Warranty & Recon Process
- Implemented warranty & FSC settlement through online application for faster claim settlement.
- Implemented online recon process.
Mobile Service Van Implementation
- Customer complaints reduction
- Timeline management
- Service area Expansion
- Remote service Provisioning
Affiliations
As a Customer Care department, looking for spreading the knowledge that I have earned during my experience with targeting goals and adopt new methods that will make growth in me and organization.
Timeline
Area Service Manager
Mahindra Two Wheeler Division
09.2013 - Current
Service Executive
AMW Motors Ltd
09.2007 - 09.2013
Diploma In Automobile Engineering
MLIDS
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