Rakesh Swain
Biomedical service manager
Bangalore,KA
Summary
Dynamic biomedical service engineer with extensive experience at Quidelortho, excelling in troubleshooting and preventive maintenance of medical equipment. Proven ability to enhance customer relations and minimize equipment downtime through effective communication and technical expertise. Skilled in equipment repair and customer issue resolution, ensuring optimal performance and compliance.
Overview
13
13
years of professional experience
Work History
Area service manager
Quidelortho
Bangalore
11.2021 - Current
- Executed troubleshooting and repairs on medical equipment in laboratory and hospital settings.
- Traveled to customer locations to replace faulty components on medical devices.
- Scheduled and performed preventive maintenance, safety, and environmental inspections on equipment.
- Minimized downtime of medical equipment through proactive maintenance strategies.
- Communicated effectively with teammates and colleagues to enhance collaborative efforts.
- Established daily communication with customers to ensure timely resolutions and follow-ups.
- Fostered excellent customer relations by addressing concerns promptly and professionally.
Biomedical service engineer
Ortho clinical diagnostics
Thane
02.2019 - 10.2021
- Executed preventive maintenance on analyzers at customer locations, ensuring compliance with documentation and procedures.
- Performed troubleshooting of electronic, mechanical, and software issues related to analyzers.
- Assessed requirements for Annual Maintenance Contracts (AMC) and Comprehensive Maintenance Contracts (CMC).
- Disassembled equipment, repaired components, cleaned modules, and reassembled parts for optimal performance.
- Conducted post-relocation checks including Installation Qualification (IQ) and Operational Qualification (OQ) of analyzers.
- Verified instrument performance through rigorous stress testing after relocations.
Biomedical engineer
Thyrocare technologies ltd.
Navi Mumbai
05.2016 - 01.2019
- Performing regular maintenance and repair activity of Analyzer for smooth operation.
- Maintains instruments document related work specifically usable for ISO, NABL & CAP Audit work.
- Trained works on water treatment plant, Aptio and TLA automation used for sample processing in the laboratory.
- Experience in handling Biochemistry, Immunology, HPLC, cell counters & analytical chemistry (LCMS & ICPMS) equipment.
Asst. lecture
Modern engineering & Management studies.
Balasore
09.2012 - 07.2014
- Performing Taking various class related to electrical & Electronic subject.
- Lab demonstration.
Education
B.Tech - Electrical & Electronic engineering
Biju Patnaik university of technology
Rourkela, Odisha07.2012
Skills
- Basic IT skills
- Microsoft Office proficiency
- Team collaboration
- Interpersonal communication
- Equipment installation and repair
- Preventive maintenance
- Customer issue resolution
- Troubleshooting expertise
- Medical equipment repair
- Testing and calibration
- Customer service management
- Technical support services
- Data analysis
Disclaimer
I hereby declare that the information furnished above is authentic to the best of my knowledge and belief.
Hobbies and Interests
- Travelling
- Reading books
- Cooking
Timeline
Area service manager
Quidelortho
11.2021 - Current
Biomedical service engineer
Ortho clinical diagnostics
02.2019 - 10.2021
Biomedical engineer
Thyrocare technologies ltd.
05.2016 - 01.2019
Asst. lecture
Modern engineering & Management studies.
09.2012 - 07.2014
B.Tech - Electrical & Electronic engineering
Biju Patnaik university of technology