Somanath Mane
Pune
Summary
Results-driven Area Service Manager specializing in service operations and customer satisfaction. Led teams in problem-solving and strategic planning, enhancing collaboration and service delivery. Implemented operational process improvements that elevated efficiency and customer experience.
Overview
9
9
years of professional experience
Work History
Area Service Manager
SCHWING STETTER India Pvt Ltd
Pune
04.2019 - Current
- Managed service operations for multiple locations, ensuring consistent quality and efficiency.
- Developed training programs for staff to enhance customer service skills.
- Coordinated maintenance schedules to minimize downtime and maximize productivity.
- Conducted regular site visits to assess service quality and compliance with standards.
- Implemented process improvements to streamline workflows across service teams.
- Collaborated with sales teams to address customer feedback and improve offerings.
- Facilitated communication between departments to enhance overall service delivery.
- Analyzed data from customer surveys to identify areas for improvement in service delivery.
- Recruited, trained, coached and mentored new technicians to ensure they had the necessary skills to meet job requirements.
- Resolved customer complaints promptly and courteously while maintaining excellent customer relations.
- Developed and implemented strategies to improve customer satisfaction levels, resulting in increased sales and profits.
- Analyzed field data collected from periodic inspections of equipment used by customers.
- Managed daily operations and maintenance of the service department, ensuring all processes were completed in a timely manner.
- Established standards for technician safety practices, ensuring compliance with local regulations.
- Organized regular training sessions for technicians in order to keep them up-to-date with industry best practices.
- Investigated potential problems reported by customers related to product malfunction or defects.
- Monitored inventory levels of parts and supplies needed for service repairs.
- Ensured proper documentation was maintained for all service calls performed by technicians.
- Provided technical assistance over the phone when possible in order to resolve customer issues quickly.
- Reviewed warranty claims for accuracy and completeness prior to submission to the manufacturer.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
GET Vendor development
ADCL -FAFECO Pvt Ltd
Mahalunge, Chakan
04.2017 - 04.2019
- Conducted vendor selection to identify and onboard reliable suppliers, enhancing supply chain stability.
- Negotiated competitive vendor rates while ensuring adherence to quality standards, optimizing cost-effectiveness.
- Monitored vendor performance to ensure high service levels, facilitating uninterrupted project operations.
- Ensured timely delivery of materials to support project shop floor operations.
- Facilitated smooth material flow for various projects.
- Prepared purchase orders for project materials using Questica ERP software.
- Managed ISO documentation for successful audit compliance.
Education
Bachelor of Mechanical Engineer - Mechanical
Shivaji University
Kolhapur05-2017
Skills
- Service management
- Operations management
- Customer relationship management
- Process improvement
- Project coordination
- Inventory control
- Operational efficiency
- Performance evaluation
- Safety standards enforcement
- Workforce planning
- Employee training and coaching
- Staff development
- Customer satisfaction
- Problem resolution
- Problem-solving skills
- Time management
- Multitasking skills
- Computer proficiency
- Written communication
- Communication skills
- Interpersonal skills
- Team leadership
- Preventive maintenance
Disclaimer
I hereby declare that all the above details are true to the best of my knowledge and belief.
Hobbies and Interests
- Listening Music
- Watching Cricket
- Watching News
- Read blogs on Automobile Industry
Languages
English
Intermediate (B1)
B1
Marathi
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Timeline
Area Service Manager
SCHWING STETTER India Pvt Ltd
04.2019 - Current
GET Vendor development
ADCL -FAFECO Pvt Ltd
04.2017 - 04.2019
Bachelor of Mechanical Engineer - Mechanical
Shivaji University