Muneesh Kumar
Bareilly
Summary
Dynamic and results-oriented professional with over 8 years of experience in the automobile sector, specializing in service management, technical support, and customer engagement. Proven track record of driving operational excellence, training teams, and enhancing customer satisfaction. Seeking to leverage expertise in a challenging role within a forward-thinking automotive company.
Overview
9
9
years of professional experience
Work History
Area Service Manager
Escorts Kubota Ltd.
11.2021 - Current
- Lead service operations for the automobile division, managing a team to ensure efficient service delivery across multiple dealerships.
- Develop and implement training modules for dealership staff on product features and service excellence.
- Collaborate with engineering teams to analyze feedback and drive product improvements from customer insights.
Senior Territory Manager
International Tractors Limited
06.2018 - 11.2021
- Managed a territory with 15 dealerships, achieving a 20% increase in customer satisfaction scores through tailored service strategies.
- Spearheaded promotional events and workshops, enhancing brand visibility and driving sales growth in the region.
- Implemented efficient complaint resolution processes, significantly reducing response times to customer inquiries.
Service Executive
Mahindra & Mahindra Ltd.
12.2017 - 06.2021
- Provided technical assistance and support to customers, ensuring they got the best performance from their vehicles.
- Facilitated customer training on product usage to enhance user experience and minimize service requests.
Customer Care Executive
Escorts Ltd.
02.2017 - 12.2017
- Drove customer engagement through effective communication, resolving queries and maintaining strong relationships.
- Assisted in after-sales services, ensuring customer issues were addressed promptly and efficiently.
Education
Bachelor of Technology (B.Tech) - Agricultural Engineering
AKTU
Lucknow01.2021
Diploma in Agricultural Engineering -
Government Polytechnic
Lucknow01.2015
Skills
- Service Management
- Technical Proficiency
- Training & Development
- Client Relationship Management
- Software Skills
Accomplishments
- Enhanced dealership profitability through improved service operations and training, achieving a measurable increase in customer loyalty.
- Actively contributed to a reduction in product defects by providing detailed field feedback to the product development team.
- Recognized for exemplary leadership in training and development, aiding in a significant uplift in team performance and service quality.
Timeline
Area Service Manager
Escorts Kubota Ltd.
11.2021 - Current
Senior Territory Manager
International Tractors Limited
06.2018 - 11.2021
Service Executive
Mahindra & Mahindra Ltd.
12.2017 - 06.2021
Customer Care Executive
Escorts Ltd.
02.2017 - 12.2017
Bachelor of Technology (B.Tech) - Agricultural Engineering
AKTU
Diploma in Agricultural Engineering -
Government Polytechnic