Divyani Negi
New Delhi
Summary
Dedicated customer service pro with 3+ years in fast-paced airline/retail roles. Expert in managing passenger inquiries, resolving complex issues, and enhancing satisfaction. Leverages exceptional communication and multitasking skills to drive operational efficiency and contribute to a leading organization.
Developed skills in providing exceptional customer support in fast-paced environment. Demonstrates expertise in communication, issue resolution, and relationship management. Looking to transition into new field leveraging these skills to drive positive outcomes and foster collaborative work environments.
Overview
3
3
years of professional experience
Work History
Customer Service Executive
Air India SATS
07.2022 - 11.2024
- Managed the end to end passenger journey, including check-in procedures, boarding assistance, and handling baggage inquiries to ensure a seamless travel experience.
- Resolved complex passenger issues and concerns with empathy and professionalism, maintaining high standards of customer satisfaction and upholding company reputation.
- Proactively addressed customer needs by providing accurate flight information, travel guidance, and assistance, contributing to a smooth and positive airport environment.
- Participated in regular training programs to enhance performance, expand knowledge of aviation protocols, and improve service delivery techniques.
Sales Associate
First Cry Digital Age Retail Pvt. Ltd.
08.2021 - 02.2022
- Engaged with customers to understand their needs, provide detailed product information, and recommend suitable solutions, effectively driving sales.
- Handled customer queries and resolved complaints with professionalism, fostering a positive and welcoming store atmosphere.
- Shared information on new products and promotions with customers to encourage purchases and build brand loyalty.
Education
Bachelor of Arts - English Literature
12.2020
10th Class
Shri Guru Nanak Public GIC School
Dehradun04-2015
12th Class
Phool Chand Nari Shilp Mandir GI College
Dehradun04-2017
Skills
- Customer service management
- Composed problem-solving under pressure
- Team collaboration
- Customer relationship management
- Complaint handling
- Public speaking
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Timeline
Customer Service Executive
Air India SATS
07.2022 - 11.2024
Sales Associate
First Cry Digital Age Retail Pvt. Ltd.
08.2021 - 02.2022
Bachelor of Arts - English Literature
10th Class
Shri Guru Nanak Public GIC School
12th Class
Phool Chand Nari Shilp Mandir GI College
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