Happy Agarwal
Mumbai
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
8
8
years of professional experience
Work History
Customer Service Executive
Hsbc bank
Mumbai
10.2008 - 05.2013
- Managed services for NRI customer of the bank to ensure customer satisfaction and compliance with bank policies.
- Developed and maintained relationships with customers.
- Resolved customer complaints in a timely manner.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Adhered to customer service standards to foster satisfaction and retention.
- Monitored service performance metrics to identify areas of improvement.
Inbound Customer Service Representative
Bharti Airtel
Mumbai
11.2006 - 09.2008
- Answered incoming customer inquiries via telephone and email.
- Resolved customer complaints in a timely manner.
- Provided customers with product and service information.
Sales Associate
Hdfc
Mumbai
10.2005 - 10.2006
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in the market place.
Education
B.Com - Ecommerce
Mumbai University
Mumbai05.2005
Hsc - Ecommerce
Shrinivas Bagarka College
Andheri Mumbai05.2002
Ssc - High School
St. Lawrence English School
Andheri Mumbai05.2000
Skills
- Resource Allocation
- Policy and Procedure Enforcement
- Conflict Resolution
- Service Documentation
- Proficient with basic computer knowledge
- Customer Service Management
- Customer Service
- Fluent in English Hindi and Marathi
Languages
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Customer Service Executive
Hsbc bank
10.2008 - 05.2013
Inbound Customer Service Representative
Bharti Airtel
11.2006 - 09.2008
Sales Associate
Hdfc
10.2005 - 10.2006
B.Com - Ecommerce
Mumbai University
Hsc - Ecommerce
Shrinivas Bagarka College
Ssc - High School
St. Lawrence English School