Jayvardhan Singh Rathore
Dungarpur
Summary
Dynamic Customer Care Executive with a proven track record at Granite Logistics Pvt Ltd, excelling in conflict resolution and customer service. Adept at optimizing processes and enhancing customer satisfaction, I leverage strong communication skills and CRM software proficiency to drive performance improvements and foster team collaboration.
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.
Convincing customer care executive with persuasive attitude and professional demeanor. Well-organized and consistently exceeds all goals. Adept at receiving incoming calls from current, future and prior customers to discuss billing issues. Several years of experience in customer and personal service industry.
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.
Thoughtful customer care executive with several years experience in call center environments. Quick learner talented at working under pressure and in stressful situations. Deals with internal and external customer support issues and makes insightful decisions.
Overview
4
4
years of post-secondary education
Work History
Customer Care Executive
Granite logistics Pvt ltd
Varanasi
04.2025 - 08.2025
Senior manager in granite logistics
- Assisted customers with inquiries and provided accurate product information.
- Resolved customer complaints by identifying issues and proposing solutions.
- Processed orders and managed customer accounts effectively.
- Collaborated with team members to enhance overall service quality.
- Maintained up-to-date knowledge of company services and logistics operations.
- Documented customer interactions and feedback in the system promptly.
- Supported training for new staff on customer service protocols.
- Ensured timely follow-up on customer requests to improve satisfaction levels.
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
- Investigated customer complaints and provided solutions within acceptable time frames.
Customer Service Executive
Granite logistics
Varanasi
02.2025 - 08.2025
- Assisted customers with inquiries regarding shipping and logistics services.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Processed orders accurately using the company's logistics management system.
- Provided product information to customers to enhance their understanding of services.
- Collaborated with team members to ensure timely responses to customer requests.
- Maintained accurate records of customer interactions for future reference.
- Educated customers on tracking shipments using online tools and resources.
- Supported the customer service team by managing email correspondence efficiently.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Tracked customer complaints and followed up to ensure resolution was achieved.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
Education
Master of Laws - English
Bhopal Nobal Law Student
Udaipur , India 01.2022 - 08.2025
Skills
- Legal research
- Customer service
- Conflict resolution
- Communication strategies
- Documentation management
- Team collaboration
- Order processing
- Problem analysis
- Training support
- CRM software proficiency
- Performance improvement
- Excellent problem-solving skills
- Data entry
- Exceptional organizational skills
- Employee monitoring
- Customer response
- Persuasive attitude
- Documentation and reporting
- True problem-solver
- Customer support
- Quality assurance
- Call center operations
- Customer service background
- Escalation management
- Complaint handling
- Payment processing
- Protocol development
- Well-organized
- Staff training
- Procedure optimization
- Preventive Maintenance
- Hiring and training
- Technical proficiency
- Contract negotiation
- Performance reviewing
- Performance management
- Revenue growth
- Computer skills
- Revenue forecasting
- Adaptability and flexibility
- Interpersonal relations
- Analytical skills
- Financial management
- Task delegation
- Idea development and brainstorming
- Professional and courteous
- Teamwork
- Negotiation
- Process optimization
- Employee development
- Work Planning and Prioritization
- Schedule oversight
- Data analysis
- Shift scheduling
- Resource allocation
- Interpersonal skills
- Project planning
- Time management abilities
- Customer relations
- Performance evaluations
- Negotiation and conflict resolution
- Corporate governance
- Time management
- Business administration
- Reliability
- Talent acquisition
- Managing operations and efficiency
- MS office
- Staff management
- Project management
Timeline
Customer Care Executive
Granite logistics Pvt ltd
04.2025 - 08.2025
Customer Service Executive
Granite logistics
02.2025 - 08.2025
Master of Laws - English
Bhopal Nobal Law Student
01.2022 - 08.2025