ATHUL AJAY

Malappuram

Summary

Dedicated and detail-oriented Customer Service Executive with proven experience in cargo operations and ground handling at Air India Airport Services Limited (AIASL), Calicut. Skilled in managing cargo logistics, ensuring regulatory compliance, and delivering exceptional customer service in high-pressure airport environments. Holds DG certification under Function 7.3b, showcasing commitment to safety and operational standards. Known for strong communication, problem-solving abilities, and a proactive approach to improving efficiency and service quality. Recognized by Air India Express with the Amazing Achiever Certificate for outstanding revenue generation and innovation in ancillary services.

Overview

years of professional experience

Certification

Work History

Customer Service Executive

Air India Airport Services Limited (AIASL)

02.2024 - Current

Administer and coordinate cargo transit operations, ensuring seamless movement and timely delivery of shipments.
Monitor and manage end-to-end logistical processes to enhance cargo handling efficiency and minimize delays.
Ensure all cargo documentation complies with aviation safety regulations and industry standards.
Implement optimized cargo management strategies, contributing to improved airline operational performance.
Serve as a liaison between customers, freight handlers, and airport authorities to ensure clear communication and workflow coordination.
Demonstrate proficiency in cargo handling procedures, resulting in enhanced service quality and operational accuracy.
Certified in Dangerous Goods Handling under Function 7.3b (formerly Category 6), valid for two years.

Education

B.Sc. - MATHEMATICS

University Of Calicut

Kerala

01.2019

HIGHER SECONDARY -

Kerala Board of Higher Secondary Education

01.2016

Skills

Leadership Quality
Team Work
Communication
Attention to Detail
Critical Thinking
Adaptability
Passenger Handling
Scheduling & Planning
Multitasking
Conflict Resolution
Reporting
Cargo Operations
Customer Service
Logistics Coordination
Documentation Handling

Service Excellence
Inventory Management
Safety Protocol Adherence
Airport Ground Handling
Resource Allocation
Workflow Management
Time Management
Problem-Solving
Strong Work Ethic
Computer Proficiency
MS Office Suite
Internet & Email
Basic Operation
DCS Software

Certification

DG FUNCTION 7.3b certified

Languages

English

Malayalam

Hindi

Hobbies and Interests

Songs
Travelling
Reading

<Enter your own>

Passport Number: B9340599
Passport Place Of Issue: Kozhikode
Passport Expiry Date: 2033-12-31
ID Type: Passport
ID Number: B9340599
Date of Birth: 01/02/1999
Gender: Male
Nationality: Indian
Marital Status: Single

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