HAFSA .
Hyderabad
Summary
Proactive Customer Service Executive with the resolve to remain calm under extreme pressure. Ready to take a dedicated career in customer service to a position with an established company. Resourceful Customer Service Executive known for exceptional productivity and efficient task completion. Specialize in conflict resolution, customer relationship management, and effective communication. Excel in active listening, empathy, and problem-solving to enhance customer satisfaction and loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Executive
Klarna (Foundever cyber pearl)
Hyderabad
06.2024 - Current
- Handled customer complaints and resolved issues with effective communication.
- Assisted customers with inquiries and provided accurate product information.
- Educated customers about services offered and guided them through processes.
- Monitored customer interactions to ensure adherence to company policies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
B.Sc. - Bio-Technology
Anwarul-uloom Degree College
Hyd.01.2023
Intermediate - Bipc
Sri Chaitanya Junior College
Hyd.01.2020
S.S.C. -
Gowtham Model School
Hyderabad01.2016
Diploma in Medical Lab Technology -
Anwarul-uloom
HyderabadSkills
- Zeal to learn and interact
- Sincere & Hardworking
- Dynamic, Can accept challenges
- Leadership quality
- Company policy adherence
- Customer relationship management
- Live chat support
- Troubleshooting
- Complaint handling
- Online chat and email
- Payment management
Languages
- English
- Arabic
- Hindi
- Urdu
Timeline
Customer Service Executive
Klarna (Foundever cyber pearl)
06.2024 - Current
B.Sc. - Bio-Technology
Anwarul-uloom Degree College
Intermediate - Bipc
Sri Chaitanya Junior College
S.S.C. -
Gowtham Model School
Diploma in Medical Lab Technology -
Anwarul-uloom