DIVYANI TRIPATHI

• Owned the end‑to‑end documentation lifecycle across products, aligning content with release schedules, platform changes, and evolving customer needs for documentation (operator and service manuals) for all JCB products.
• Defined and executed the documentation strategy, including style guides, content standards, and governance, to deliver consistent, scalable, and high‑quality technical content.
• Built and maintained a documentation roadmap tightly aligned with product vision, feature launches, and go‑to‑market timelines.
• Led development and editorial oversight of product guides, product manuals, and knowledge base content, ensuring technical accuracy and clarity.
• Partnered cross‑functionally with product, engineering, support, sales, and customer success to gather, validate, and publish customer‑ready documentation.
• Designed information architecture and workflows that improved discoverability, usability, and maintenance across CMS and version control systems, reducing support dependency and accelerating adoption.
• Drove continuous improvement through analytics, user feedback, and usage insights, proactively scaling documentation systems to support complex SaaS and AI‑driven products.

• Boosted productivity by 25% and translation cost savings of €123,912 through implementation of AI technologies.
• Implemented generative AI for content creation using RAG, streamlining workflows.
• Administered API integration, decreasing administrative task billing by 15%.
• Assisted in chatbot implementation in Dealer's portal, enhancing search capabilities for dealership team.
• Supervised team in producing operator and service manuals, ensuring quality standards.
• Collaborated with engineering and sales teams to gather essential technical information.

• Led a team of six to deliver parts illustrations and technical documentation on schedule, aligning with sales objectives.
• Planned, executed, and monitored documentation projects, improving team efficiency and ensuring on-time completion.
• Generated weekly status reports to track progress, identify risks, and address challenges proactively.
• Developed service and operator manuals using DITA (XML).

• Led a team of 18 to deliver high‑quality technical documentation on time, earning recognition for exceeding quality expectations.
• Created end‑user manuals using DITA (XML) with Arbortext Editor and PTC Windchill, ensuring accuracy and consistency.
• Analysed CAD models using PTC Creo View for accurate representation of system components.
• Reviewed and aligned input content with client checklists, applying ASD‑STE 100 standards to ensure compliance and readability.
• Delivered end‑to‑end, learner‑focused content by analysing needs, designing effective learning experiences, and producing engaging, high‑quality outputs.

As a Content Developer:
Delivered end‑to‑end, learner‑focused content by analysing needs, designing impactful learning experiences, and ensuring high‑quality, engaging final outputs.

• Developed technical illustrations for assemblies using Isodraw CAD and PTC Creo, adhering to defined standards.
• Analysed engineering data including engineering drawings and JT models via Teamcenter to produce accurate illustrations for parts catalogues and field installation manuals.
• Collaborated with graphic and animation teams to design and enhance parts catalogues.
• Interpreted specifications and engineering change decision release systems to ensure documentation accuracy.
• Earned customer recognition for exceptional quality and precision of work.