DIVYANSH BAKSHI
Ambala
Summary
Detail-oriented and highly organized professional with the ability to manage multiple responsibilities efficiently while maintaining a high level of accuracy. Having lived in both Nigeria and Canada, I have developed strong communication, interpersonal, and cross-cultural interaction skills, enabling me to work effectively with diverse teams and customers.
Overview
8
8
years of professional experience
Work History
Call Center Executive
Votiko Solution Pvt Ltd
05.2024 - 05.2026
- Managed inbound and outbound customer calls to ensure timely resolution of issues.
- Resolved customer queries and delivered product and service information to enhance customer understanding.
Sales Associate
Armani Exchange
Mississauga
10.2023 - 02.2024
- Guided customers through store layout, facilitated sales, and processed returns efficiently.
- Applied cross-selling techniques to enhance transaction value.
Customer Service Representative
Int. Credits Experts
Vaughan
10.2021 - 10.2023
- Responded to customer inquiries regarding policies and procedures.
- Identified and addressed customer needs proactively.
Security Officer
Condor Security
Toronto
02.2021 - 07.2021
- Responded to alarms and disturbances to maintain safety.
- Enforced security procedures and verified identification
Security Officer
Canada Guard Security
Toronto
11.2019 - 02.2021
- Patrolled industrial and commercial premises to ensure safety and security.
- Enforced security policies and verified identification.
Customer Service Trainee
Ghotra Traders
Ambala
03.2018 - 08.2019
- Resolved customer inquiries through active listening and communication.
- Assisted customers with price checks and inquiries.
Education
Bachelor of Science - Hospitality
SRM University
Sonipat, India04.2027
BBA - Marketing
Centennial College
Scarborough, Canada01.2024
High School Diploma -
MDAV Public School
Ambala City, Haryana, India01.2019
Skills
- Call Center Operations
- Shift Coordination
- Staff Training
- Time Management
- Conflict Resolution
- Teamwork and Collaboration
- Call Routing Strategies
- Customer Service
- Employee Onboarding
- Accuracy and Precision
- Excellent Communication
- Adaptability
Languages
- Hindi
- Punjabi
- English
Timeline
Call Center Executive
Votiko Solution Pvt Ltd
05.2024 - 05.2026
Sales Associate
Armani Exchange
10.2023 - 02.2024
Customer Service Representative
Int. Credits Experts
10.2021 - 10.2023
Security Officer
Condor Security
02.2021 - 07.2021
Security Officer
Canada Guard Security
11.2019 - 02.2021
Customer Service Trainee
Ghotra Traders
03.2018 - 08.2019
Bachelor of Science - Hospitality
SRM University
BBA - Marketing
Centennial College
High School Diploma -
MDAV Public School