Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
SAIRA MOHD MERAJ ANSARI

SAIRA MOHD MERAJ ANSARI

MUMBAI VASAI EAST

Summary

Customer service representative with extensive experience in resolving customer inquiries and concerns. Proficient in documenting call details and generating comprehensive reports. Dedicated to delivering accurate information and solutions to enhance client retention.

Overview

12
12
years of professional experience

Work History

Call Center Executive

OLA CABS INDIA PVT LTD
MUMBAI
12.2014 - 11.2018
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Conducted regular quality assurance checks on agent calls.
  • Met or exceeded call speed, accuracy, and volume benchmarks consistently.
  • Prepared reports on team performance, customer feedback, and operational metrics for senior management.

Marketing Associate

INTERACTIVE MULTIMEDIA TECHNOLOGI PVT LTD
MUMBAI
04.2007 - 09.2013
  • Monitored and reported on the performance of marketing campaigns.
  • Assisted with budget tracking and cost analysis for marketing projects.
  • Supported marketing team in developing promotional strategies and targeted campaigns.

Education

Associate of Arts - Accounting And Finance

BM RUIA COLLEGE
MUMBAI
02-2015

Skills

  • Customer service
  • Quality assurance
  • Performance metrics
  • Data analysis
  • Call center technology
  • Customer relationship management
  • Team leadership

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

Timeline

Call Center Executive

OLA CABS INDIA PVT LTD
12.2014 - 11.2018

Marketing Associate

INTERACTIVE MULTIMEDIA TECHNOLOGI PVT LTD
04.2007 - 09.2013

Associate of Arts - Accounting And Finance

BM RUIA COLLEGE

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SAIRA MOHD MERAJ ANSARI