Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Divyansh Dixit

Divyansh Dixit

New Delhi

Summary

Dynamic IAM Analyst with a proven track record at HCL Tech, excelling in Identity and Access Management and client collaboration. Skilled in access provisioning and incident resolution, I effectively handled escalated cases, enhancing security protocols and user satisfaction. My analytical thinking and proactive approach drive continuous improvement in technical support operations.

Overview

1
1
year of professional experience
1
1
Certification

Work History

IAM Analyst

HCL Tech
01.2024 - 05.2025
  • Managed Google ticketing system (GUTS) to ensure timely client interactions and resolutions.
  • Handled over 30 tickets daily, maintaining high service quality and efficiency.
  • Utilized provisioning tool (Ganpati) to manage employee access based on job profiles.
  • Conducted onboarding checks using Columbo to verify new employee integrations.
  • Facilitated Google Video Chats (GVC) with employees to assess needs and improve support.
  • Reported bugs using Buganizer to assist dedicated teams in managing restricted access.

Education

B.tech - ECE

Manav Rachna International Institute Of Research And Studies
Faridabad
06-2023

Skills

  • Technical Support
  • Google IDAM
  • Windows Active Directory
  • Networking
  • Technical support
  • Google Unified TIcketing tool (GUTS)
  • Cloud Computing

Websites

Certification

Introduction to identity and access management, accounting, access control principles
Implementation: identity providers, single sign-on, federation, least privilege, provisioning, identity lifecycle.

Advanced Techniques: Zero trust, role mining, conditional access, password best practices.

Timeline

IAM Analyst

HCL Tech
01.2024 - 05.2025

B.tech - ECE

Manav Rachna International Institute Of Research And Studies

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Divyansh Dixit