Surender S
Bengaluru
Summary
A proactive and fast learning individual seeking an opportunity to work as a dynamic resource utilizing analytical and methodical skills with relevant expertise to help the company achieve business goals while adhering to vision, mission and values. Goal-driven Analyst polished in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Logical Business Analyst with ears of experience delivering customized IT solutions to boost business operations. Expert at translating plans for business growth and specific needs into improved system designs. Employed knowledge of new technologies to suggest improvements to existing systems and new hardware. Dependable with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Dependable with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
4
4
years of professional experience
Work History
IAM Analyst
Dell International Pvt Ltd
Bangalore
10.2014 - 11.2015
- Process Access security requests within Dell Key Finance System & Other Financial Systems within set SLA timelines
- Handling Internal Dell Access Requests via ServiceNow platform, performing approval checks prior to Create/Modify/Delete User Access, manage end to end user account providing support with password reset, name change etc., Support Reporting and GRC teams with implementation of Role based User Access and Rule based User Access models
- Managed User Access requests following various procedures such as Segregation of duties, Role risk assessment levels, Approver Set-up etc., Analysis of the problem utilizing existing data, stakeholder inputs, recommend solution for Internal Dell users globally
- Provide SME knowledge around dependencies between systems/processes and the impact of any changes requested/needed.
Associate - Operations
ALTISOURCE BUSINESS SOLUTIONS PVT LMT
BANGALORE
09.2014 - 11.2015
- Performing evaluations and document audits for Client property
- To perform regular audit on documents in order to ensure that all documents are properly submitted to internal customers
- Preparation of all documents and communicating with buyer's/selling agents in order to make submissions early
- Proofreading all inbound n outbound documents
- Submitting legal documents punctually and with quality
- Effectively follow the company's standard operation procedures in submissions of documents
- Support Agent/Buyer seeking technical assistance
- Subject Matter Expert - Onboarding all New clients (US based) in the system.
Associate - Operations
FIRST ADVANTAGE PRIVATE LIMITED
BANGALORE
09.2011 - 09.2014
- Designated as primary Foreclosure Contact, responsible for address verification of candidates for client
- Time Management: Ensuring that the Address verification is taken within the stipulated Timeline
- Reports & Delivery: Delivered reports for address verification of the candidates and ensured client acceptance with proper remarks
- Additional Responsibilities: Handled special assignments and reports for the management
- Top performer Award; Achieved ranking certificates and client appreciation
- Successfully on-boarded new vendor for company and ensured smooth functioning of verification process
- Pitched in to close issues in times of crisis and tight deadlines
- Appreciated for learning the function and delivering on job, beyond the scope of the portfolio.
Education
Bachelor of Commerce -
First Grade College
Pre-University College -
First Grade College
SSLC -
St, MARY'S BOYS & GIRLS HIGH SCHOOL
Skills
- Analytical and methodical skills
- Time management
- Reports and delivery
- Address verification
- Special assignments and reports
- Onboarding new clients
- Process access security requests
- Handling internal access requests
- Support with password reset and name change
- Role-based user access and rule-based user access models
- Analysis and problem-solving
- SME knowledge
- User access review
- Access management applications
- SOX audit compliance
- Internal access controls audit
- Process documentation and standardization
- Monitoring queues and assigning requests
- SOP creation and centralized access
- ETL support activities
- Microsoft SharePoint
- Microsoft Visio
- Microsoft Word
- Microsoft Excel/PPT
- Service Now
- Good team player
- Motivational and leadership skills
- Effective business communication skills
- Versatility
- Ability to work under pressure
- Proactive nature
- Enhancement ideas and improvements
- SLA management
- Deployment support
Accomplishments
- 12+ Enhancement ideas and improvements suggested and implemented in Production Received
- Achieving Excellence Awards" for being a key player in the team
- Received recognition as "Star Performer" for FY19
- Received various appreciations and recognitions for showcasing expertise on application domains
- Built SLA Dashboard comprising full-fledged reports with timely updates to admins via auto triggered mails, resulting in effortless SLA notifications
- Supported all the Deployments.
- Automation failure, worked with IT and fixed the issues.
- Promoted as 'Analyst' for showcasing expertise on IAM domain.
Personal Information
- Place of Birth: Kolar Gold Fields
- Date of Birth: 08/31/89
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Kannada
- Malayalam
Hobbies and Interests
- Listening Music
- Gaming
Disclaimer
I, Surender S, certify that to the best of my knowledge and belief, these data correctly describe my qualifications, my experience and me.
Timeline
IAM Analyst
Dell International Pvt Ltd
10.2014 - 11.2015
Associate - Operations
ALTISOURCE BUSINESS SOLUTIONS PVT LMT
09.2014 - 11.2015
Associate - Operations
FIRST ADVANTAGE PRIVATE LIMITED
09.2011 - 09.2014
Bachelor of Commerce -
First Grade College
Pre-University College -
First Grade College
SSLC -
St, MARY'S BOYS & GIRLS HIGH SCHOOL
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