DIVYANSH SHARMA
Noida
Summary
Dynamic banking professional with extensive experience at RBL Bank, excelling in customer service and compliance. Proven track record in cash management and cross-selling, leveraging strong analytical problem-solving and relationship management skills. Adept at driving operational efficiency and enhancing client satisfaction through effective account handling and service delivery.
Overview
11
11
years of professional experience
Work History
Deputy Manager, Branch Banking
RBL Bank
11.2022 - Current
- Customer service and Query handling (Retail and Diplomatic clients)
- Audit and Compliance
- Cash management (working with different currencies like USD ,EURO etc)
- Account opening and Instructions processing
- Inter account and Inter branch transfers (RTGS,NEFTS,E-TAX,DEMAND DRAFT)
- Cross sell of Bank and third party products.
Associate Manager(Branch Operations)
Hdfc Life Insurance
04.2020 - 11.2022
- Customer servicing and Policy Query Handling
- Persistency - Premium renewals
- Agent recruitment and servicing
- Cross sell of various products by generating leads
- Audit and Compliance
BSP (Branch Service Partner)
Yes Bank
11.2015 - 03.2020
- Account opening and maintenance
- Customer service and Query Handling
- Cash Transactions and management
- Inter account and Inter branch transfers (RTGS,NEFTS,E-TAX,DEMAND DRAFT)
IndusInd Bank
07.2014 - 10.2015
- Accepting Cash and disbursing cash to customers (Cash Management)
- Audit and Compliance
- Tallying of cash and maintaining cash in the cash chest
- Inter account and Inter branch transfers (RTGS,NEFTS,E-TAX,DEMAND DRAFT)
Intern
Fedders Lloyd Corporation
- Project - 'Jv Partnership For Business Growth - Solution To Current Market Scenario In India'
Trainee
Centre for Railway Information Systems (CRIS, Indian Railways)
Education
MBA - Marketing And Operations
IILM
New Delhi01.2014
BSC - ENVIRONMENTAL SCIENCE
CMJ UNIVERSITY
MEGALAYA01.2012
Senior Secondary Examination - Class XII
SPRINGDALES SCHOOL
PUSA ROAD, NEW DELHI01.2007
Higher Secondary Examination - Class X
SPRINGDALES SCHOOL
PUSA ROAD, NEW DELHI01.2005
Skills
- Data analysis and reporting
- Analytical problem solving
- Customer service and support
Research and development
- Audit compliance
- Relationship management
- Operations management
Personal Information
- Date of Birth: 12/16/89
- Nationality: INDIAN
Timeline
Deputy Manager, Branch Banking
RBL Bank
11.2022 - Current
Associate Manager(Branch Operations)
Hdfc Life Insurance
04.2020 - 11.2022
BSP (Branch Service Partner)
Yes Bank
11.2015 - 03.2020
IndusInd Bank
07.2014 - 10.2015
Intern
Fedders Lloyd Corporation
Trainee
Centre for Railway Information Systems (CRIS, Indian Railways)
MBA - Marketing And Operations
IILM
BSC - ENVIRONMENTAL SCIENCE
CMJ UNIVERSITY
Senior Secondary Examination - Class XII
SPRINGDALES SCHOOL
Higher Secondary Examination - Class X
SPRINGDALES SCHOOL
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