Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

DIVYANSH SHARMA

Noida

Summary

Dynamic banking professional with extensive experience at RBL Bank, excelling in customer service and compliance. Proven track record in cash management and cross-selling, leveraging strong analytical problem-solving and relationship management skills. Adept at driving operational efficiency and enhancing client satisfaction through effective account handling and service delivery.

Overview

11
11
years of professional experience

Work History

Deputy Manager, Branch Banking

RBL Bank
11.2022 - Current
  • Customer service and Query handling (Retail and Diplomatic clients)
  • Audit and Compliance
  • Cash management (working with different currencies like USD ,EURO etc)
  • Account opening and Instructions processing
  • Inter account and Inter branch transfers (RTGS,NEFTS,E-TAX,DEMAND DRAFT)
  • Cross sell of Bank and third party products.

Associate Manager(Branch Operations)

Hdfc Life Insurance
04.2020 - 11.2022
  • Customer servicing and Policy Query Handling
  • Persistency - Premium renewals
  • Agent recruitment and servicing
  • Cross sell of various products by generating leads
  • Audit and Compliance

BSP (Branch Service Partner)

Yes Bank
11.2015 - 03.2020
  • Account opening and maintenance
  • Customer service and Query Handling
  • Cash Transactions and management
  • Inter account and Inter branch transfers (RTGS,NEFTS,E-TAX,DEMAND DRAFT)

IndusInd Bank
07.2014 - 10.2015
  • Accepting Cash and disbursing cash to customers (Cash Management)
  • Audit and Compliance
  • Tallying of cash and maintaining cash in the cash chest
  • Inter account and Inter branch transfers (RTGS,NEFTS,E-TAX,DEMAND DRAFT)

Intern

Fedders Lloyd Corporation
  • Project - 'Jv Partnership For Business Growth - Solution To Current Market Scenario In India'

Trainee

Centre for Railway Information Systems (CRIS, Indian Railways)

Education

MBA - Marketing And Operations

IILM
New Delhi
01.2014

BSC - ENVIRONMENTAL SCIENCE

CMJ UNIVERSITY
MEGALAYA
01.2012

Senior Secondary Examination - Class XII

SPRINGDALES SCHOOL
PUSA ROAD, NEW DELHI
01.2007

Higher Secondary Examination - Class X

SPRINGDALES SCHOOL
PUSA ROAD, NEW DELHI
01.2005

Skills

    Research and development

  • Data analysis and reporting
  • Analytical problem solving
  • Customer service and support
  • Audit compliance
  • Relationship management
  • Operations management

Personal Information

  • Date of Birth: 12/16/89
  • Nationality: INDIAN

Timeline

Deputy Manager, Branch Banking

RBL Bank
11.2022 - Current

Associate Manager(Branch Operations)

Hdfc Life Insurance
04.2020 - 11.2022

BSP (Branch Service Partner)

Yes Bank
11.2015 - 03.2020

IndusInd Bank
07.2014 - 10.2015

Intern

Fedders Lloyd Corporation

Trainee

Centre for Railway Information Systems (CRIS, Indian Railways)

MBA - Marketing And Operations

IILM

BSC - ENVIRONMENTAL SCIENCE

CMJ UNIVERSITY

Senior Secondary Examination - Class XII

SPRINGDALES SCHOOL

Higher Secondary Examination - Class X

SPRINGDALES SCHOOL
DIVYANSH SHARMA