Pritipadma Sahoo
Retail Banking
Cuttack,Odisha
Summary
Experienced in the banking industry, consistently delivering exceptional customer service and effectively managing financial transactions. Successfully led a team of 5 members as an Authorizer in the fast-paced environment of retail branch banking. Over 5 years of experience, skilled in providing top-notch service and ensuring smooth operations within the banking sector.
Overview
6
6
years of professional experience
16
16
years of post-secondary education
3
3
Languages
Work History
Deputy Manager (Retail Branch Banking)
HDFC Bank
01.2023 - Current
- Handling of a Team consisting of 5 persons including a Teller, one Personal Banker, one Branch Sales Officer, and two vertical staffs of Credit card and Life insurance Team
- Responsible for smooth processing of retail branch banking activity which includes cheque clearing, processing of AOF, CRM interactions, RTGS, NEFT, Customer queries, Compliances, and branch Audit
- Single point of contact Person at the branch for all Services like Customer complaints, Payout queries of Customers, Death Claims, Vendor payments, Legal matters, Local issues, etc in the absence of the Branch Head
- Proper checking of all account opening forms and customer instructions, and authorizing the same before it is sent to CPU to avoid FTNR
- I manage all registers like petty cash, cheque bounce, vault key, and payout disbursement, and I am the custodian of the Vault and ATM operations of the branch
- Managing and monitoring sales and other performance of the resources that are mapped to me
- Monitoring large amounts of movements, account closure of deposit accounts, and ensuring that customers do not attire
- Staff management concerning new staff onboarding, training, and guidance
- Successfully managed branch functions whenever deputed as BM in other localities for a certain period
- Completing a set target of sales every month in form LI, new account opening
Assistant Manager (Teller & Welcome Desk)
HDFC Bank
01.2020 - 01.2023
- Assist customers with opening sourcing of accounts, updating account information, and closing accounts as needed
- Provide account statements and transaction histories for customers upon request
- Managing the CRL and ensuring cash balance matches with EOD reports
- Process cash and check deposits, withdrawals, and account transfers accurately
- Accurately document all transactions and maintain records for audit and compliance purposes
Management Trainee (Teller)
HDFC Bank
01.2019 - 01.2020
- Handling Deposits and Withdrawals: Process cash and check deposits, withdrawals, and account transfers accurately
- Cash Management: Manage and balance cash drawers, ensuring cash matches records
- Check Cashing: Verify and cash checks, ensuring they are valid and properly endorsed
- Identifying and Resolving Errors: Detecting and correcting discrepancies or errors in transactions or account balances
- Reporting Issues: Promptly report any significant issues or discrepancies to supervisors or management
- Adhering to Policies: Follow all banking regulations and internal policies, including anti-money laundering (AML), and know your customer (KYC) requirements
- Customer Service: Ability to provide excellent customer service and handle customer inquiries and concerns effectively
Education
Masters in Business Administrative - Business Administration in HR & Finance
Bhadrak Autonomous College
05.2019 - 04.2021
Bachelore in Commerce - Banking & Insurance Hons
Fakir Mohan University
06.2013 - 05.2016
Intermediate Degree - Commerce
Bhadrak Junior College
06.2011 - 04.2013
High School Certication - undefined
J.U.V.P. Bhadrak
06.2002 - 03.2011
PGDCA - undefined
Shiny Infotech
03.2013 - 03.2014
Skills
Financial Analysis
Accomplishments
- Top Performer, 2024, Represented branch in PAN India Level contest for Opening the highest number of accounts in a month with a minimum ticket size of Rs. 2 lakh.
- PLP Star Award, 2023, Month on month achieved PLP Star award criteria in the S2S segment in the year 2023-24. My team always achieved the budget in all Cluster-level ongoing contests.
Personal Information
- Date of Birth: 10/07/96
- Nationality: Indian
Timeline
Deputy Manager (Retail Branch Banking)
HDFC Bank
01.2023 - Current
Assistant Manager (Teller & Welcome Desk)
HDFC Bank
01.2020 - 01.2023
Masters in Business Administrative - Business Administration in HR & Finance
Bhadrak Autonomous College
05.2019 - 04.2021
Management Trainee (Teller)
HDFC Bank
01.2019 - 01.2020
Bachelore in Commerce - Banking & Insurance Hons
Fakir Mohan University
06.2013 - 05.2016
PGDCA - undefined
Shiny Infotech
03.2013 - 03.2014
Intermediate Degree - Commerce
Bhadrak Junior College
06.2011 - 04.2013
High School Certication - undefined
J.U.V.P. Bhadrak
06.2002 - 03.2011
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