Summary
Overview
Work History
Education
Skills
Interests
Personal Information
Timeline
Generic

Divyanshu Johnson

Order to Cash (O2C) / Finance Operations
New Delhi

Summary

A highly dynamic and self-motivated professional with over 12+ years of experience in Business Process Management and Outsourcing. Proven ability to lead high-performing teams, manage end-to-end operations, and deliver continuous value to clients. Expertise in driving process improvements, compliance, and team development, with strong analytical and leadership skills.

Overview

14
14
years of professional experience
2011
2011
years of post-secondary education
2
2
Languages

Work History

Operations Manager / Process Owner

Accenture Solutions Pvt Ltd
02.2011 - Current
  • Lead team of 50+ including Team Lead and Associates in end-to-end Cash Application processes
  • Ensured cash activities that met client requirements by reducing debt aging and improving dispute resolutions
  • Managed workflow, team performance, and ensured SLA compliance and client satisfaction
  • Drove automation and process improvement initiatives leading to increased efficiency and quality
  • Delivered on process metrics and project baselines, improving productivity and quality scores
  • Coordinated recruitment, team development, and succession planning
  • Managed Unapplied Credits Reduction & Dispute Resolving Projects
  • Delivered monthly reconciliations, performance reports, and leadership reviews
  • Ensured compliance with policies and timely query resolution.
  • Lead client visits and managed business excellence presentations
  • Successfully implemented High Radius Tools in Cash Application Process
  • Delivered 10% annual productivity gains through transformation and RPA
  • Reduced costs via multiple bot implementation and optimization for productivity benefits
  • Recognized multiple times for exceptional customer service and process innovation

Associate

IQOR India Pvt Ltd
11.2011 - 01.2015
  • Handled cash processing and ensured accuracy and compliance with audit requirements.
  • Conducted compliance audits, addressed non-adherence, and improved floor operations.
  • Designed and delivered training for new hires and created Business Continuity Plans.
  • Built dashboards, performance metrics, and client-facing reports.

Education

Bachelor of Computer Application -

Dr. Hari Singh Gour University
Sagar, M.P.

Skills

  • Microsoft Excel
  • Advanced Excel
  • SAP
  • High Radius
  • Data Analysis
  • Team Leadership
  • Coaching

Performance monitoring

Problem-solving

Operations management

Interests

Travelling
Playing Games

Personal Information

  • Father’s Name: Mr. Denial Johnson
  • Mother’s Name: Mrs. Ruth Johnson
  • Date of Birth: 2nd May 1990
  • Marital Status: Single
  • Passport Availability: Yes

Timeline

Associate

IQOR India Pvt Ltd
11.2011 - 01.2015

Operations Manager / Process Owner

Accenture Solutions Pvt Ltd
02.2011 - Current

Bachelor of Computer Application -

Dr. Hari Singh Gour University

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Divyanshu JohnsonOrder to Cash (O2C) / Finance Operations