Divyanshu Narang

• Driving profitable growth across accounts for the two-wheeler EV category. Working with 20+ clients that generate ~75% of company revenue, to ensure they

are growing periodically through a value-based offering to their operations

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Leading growth through expansion, engagement and strategically championing deals vis a vis pricing constructs and negotiations

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Leading a team of 4 Category executives, I also program manage delivery for clients by collaborating across various functions including Operations, Marketing,

Experience and Finance

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Act as one point of contact for all clients when it comes to managing their expectations, day-to-day operations and assistance

• Produced monthly reports using advanced Excel spreadsheet functions.
• Used statistical methods to analyze data and generate useful business reports.
• Improved decision-making processes with accurate data analysis and visualization techniques.
• Utilized data visualization tools to effectively communicate business insights.
• Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
• Enhanced business efficiency by identifying trends and patterns in complex datasets.
• Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.

• Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Reduced customer complaints with proactive issue identification and resolution strategies.
• Provided excellent customer service by efficiently resolving issues and responding to inquiries.